Shalottie Jones
Houston,TX
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
AnswerNet
04.2016 - 03.2025
- Answering Incoming Call center Customer service Agent
- Taking a message when an office is unavailable.
- Answered up too three phone lines at once, using multi screens.
- Gathered and verified all required customer information for tracking
- Utilized CRM systems to track interactions and manage customer data effectively.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Web Developer
BubbleUp
02.2015 - 03.2016
- Optimized website performance through testing and debugging across multiple browsers and devices.
- Implemented version control systems to manage codebase integrity and collaboration.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
Education
High school diploma -
Kashmere High School
Houston, TX06.2015
Skills
- Proficient in customer service
- Effective communication skills
- Expertise in Microsoft Excel functions and features
- Advanced typing proficiency
- Organizational time strategies
- Clinical coding proficiency
- Proficient in medical terminology
- Customer engagement
- Problem solving
- Sales strategy development
- Effective retail sales techniques
- Data analysis
- Windows operating system proficiency
- Customer service expertise
- Strategic leadership
- Sales performance optimization
- Telecommunications expertise
- Experienced in insurance sales strategies
- Skilled in Mac OS navigation
- Support resolution skills
- iOS development
- Data entry proficiency
- Outstanding communication skills
Certification
- Driver's License August 2023 to July 2032
- Non-CDL Class C
- Guard Card
- Armed Security License
- Life & Health Insurance License
- Property & Casualty License
Languages
English
Full Professional
Timeline
Customer Service Agent
AnswerNet
04.2016 - 03.2025
Web Developer
BubbleUp
02.2015 - 03.2016
High school diploma -
Kashmere High School