JENNIFER LeRoy
Coldspring
Summary
Desire to continue to apply and enhance my skills, experience, leadership and potential growth in the area of operations management.
Analytical problem-solver; skilled in building excellent rapport with clients and team members; organized and goal oriented; ability to create new systems and ideas to streamline operations and improve proficiency; strong communication skills, verbal and written; MS Office proficient.
Overview
19
19
years of professional experience
Work History
Operations Manager
MOCO Pest Solutions
05.2023 - 11.2025
- Responsibilities include overseeing activities of the supervisors, sales and service technicians; evaluating all jobs, ensuring all company operations are running smoothly.
- Also skillfully price, schedule, and evaluate jobs and quality assurance programs.
Operations Manager
SE Services Landscape
10.2017 - 10.2022
- Point of contact for customers, employees, divisions and vendors.
- Improved operational management systems, processes and cost-effective practices.
- Developed strategic plans and reviews per division and overall; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; problem resolution; completed audits; identified trends.
- Developed and successfully launched a Commercial Division.
- Increased the Residential Division by 25%.
Office Manager
Conroe Appliance Repair
02.2013 - 04.2017
- Responsible for the organization and co-ordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
- Performed accounting, staff management, payroll, maintained client account relations, data management and customer service duties.
- Developed budgets and implemented them accordingly.
- Organized induction and training sessions for the new employees.
Ombudsman
TX Department Of Criminal Justice
09.2006 - 07.2012
- Acted as a liaison between TDCJ and the general public.
- Point of contact, informational resource for special interest groups and legislative bodies.
- Provided high-level administrative support by conducting research, developing and maintaining statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, data entry, assisted in project management for legislative workshops and annual agency conferences, managed department expense account, maintained extensive files (hard copy and electronic).
- Produced and updated informational and training documents for the department.
Education
Associate of Arts - Business
Lonestar
Kingwood, TXSkills
- Executed comprehensive problem-solving strategies to address complex challenges
- Directed team operations to enhance collaboration and productivity
- Directed operations management initiatives to enhance efficiency and productivity
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Oversaw operations monitoring to ensure efficiency and compliance with standards
- Enhanced operational efficiency through strategic process optimization
- Facilitated strategic decision-making processes to enhance organizational effectiveness
- Facilitated communication between employees and management to resolve workplace issues Supported conflict resolution efforts by mediating discussions and fostering understanding Assisted teams in maintaining positive relationships through effective problem-solving techniques
- Executed strategic planning and implementation initiatives to drive project success
- Oversaw staff management to enhance team performance and productivity
- Assisted in tracking inventory levels to maintain optimal stock availability Supported team efforts in organizing and categorizing inventory for efficient retrieval Contributed to regular inventory audits to ensure accuracy and compliance
- Facilitated comprehensive staff training programs to enhance team performance
- Assisted teams in completing projects on schedule and within budget parameters Supported project planning and execution to meet defined objectives Collaborated with stakeholders to facilitate communication and project updates
- Directed operations oversight to ensure efficiency and compliance with organizational standards
- Executed implementation of policies and procedures to enhance operational efficiency
- Facilitated staff development initiatives to enhance team skills and performance
- Oversaw customer relationship management strategies to enhance client engagement
- Assisted in creating documents and presentations using MS Office tools Supported team members in data entry and formatting tasks Contributed to the organization of files and resources for easy access
- Facilitated effective interpersonal communication to enhance team collaboration
- Cultivated and strengthened client relationships to enhance customer loyalty
- Streamlined workflow processes to enhance operational efficiency
- Executed comprehensive project management strategies to ensure timely delivery and quality outcomes
- Directed project leadership initiatives to ensure successful execution and delivery
Timeline
Operations Manager
MOCO Pest Solutions
05.2023 - 11.2025
Operations Manager
SE Services Landscape
10.2017 - 10.2022
Office Manager
Conroe Appliance Repair
02.2013 - 04.2017
Ombudsman
TX Department Of Criminal Justice
09.2006 - 07.2012
Associate of Arts - Business
Lonestar