Jennifer L. Evans
Garland,TX
Summary
Dynamic and results-driven professional with extensive experience at GEICO as a Subrogation Adjuster. Expert in claims investigation and damage assessment, leveraging critical thinking and advanced communication skills to enhance customer satisfaction. Proven track record of negotiating settlements and mentoring junior staff, contributing to team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
PIP PRU Subrogation Adjuster
GEICO
Richardson, TX
09.2025 - Current
- Evaluated claims to determine coverage eligibility and liability.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Analyzed inspection reports and repair estimates to assess damage and claim validity.
- Negotiated settlements with vendors and service providers to ensure fair outcomes.
- Developed strategies to enhance customer satisfaction through effective communication and timely resolutions.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Subrogation Adjuster
GEICO
Richardson, TX
03.2017 - Current
- Investigated claims to determine validity and assess damages effectively.
- Collaborated with policyholders to gather relevant information and clarify coverage details.
- Evaluated repair estimates and negotiated settlements with service providers.
- Documented claim progress and maintained accurate records in claims management system.
- Provided training and mentorship to junior adjusters on best practices and procedures.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Eyewear Consultant
LensCrafters
Garland, TX
09.2013 - 02.2017
- Assisted customers in selecting eyewear that fits their style and prescription needs.
- Provided detailed product information to enhance customer decision-making process.
- Maintained visual merchandising standards to promote brand image and product visibility.
- Collaborated with team members to ensure efficient operations and exceptional customer service.
- Conducted fittings and adjustments to ensure optimal comfort and functionality of eyewear products.
- Educated clients on proper eyewear care and maintenance techniques for longevity.
- Resolved customer inquiries and concerns effectively, fostering positive shopping experiences.
- Supported inventory management by tracking sales trends and product availability for timely restocking.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
Education
Associate of Arts - Business
University of Phoenix - Online
Dallas05-2009
Skills
Claims investigation
Damage assessment
Policy interpretation
Property valuation
Critical thinking
Insurance regulations
Active listening
Claims processing
Advanced computer skills
Advanced oral and written communication skills
Customer service
Problem-solving
Multitasking and organization
Timeline
PIP PRU Subrogation Adjuster
GEICO
09.2025 - Current
Subrogation Adjuster
GEICO
03.2017 - Current
Eyewear Consultant
LensCrafters
09.2013 - 02.2017
Associate of Arts - Business
University of Phoenix - Online