Jennifer L. Garcia
236 Rons Run Rd Brandenburg ,KY
Summary
Experienced and driven work from home agent with a proven track record of delivering exceptional customer service and support. Skilled in effectively communicating with clients, problem-solving, and multitasking in a remote environment. Possesses strong attention to detail and organizational skills, along with the ability to work independently and efficiently manage time. Dedicated to providing top-notch service and exceeding customer expectations while working remotely.
Diligent [Desired Position] with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Overview
9
9
years of professional experience
Work History
Technical Support Representitve
Senture
10.2021 - 05.2024
- Managed a high volume of incoming customer calls and emails to resolve inquiries and issues in a timely and professional manner
- Provided top-notch technical support to customers via phone, email, and chat, resolving issues in a timely and efficient manner
- Utilized remote desktop tools to troubleshoot and diagnose hardware and software problems
- Created and maintained detailed documentation of customer interactions and technical solutions
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
Technical Support Agent
Teleperformance
03.2015 - 04.2020
- Provided timely and efficient technical support to customers via phone, email, and chat
- Resolved hardware and software issues for a wide range of products and systems
- Conducted troubleshooting and diagnostics to identify and resolve technical issues
- Documented all customer interactions and solutions in a detailed and organized manner
- Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution
Education
High School Diploma -
Hamilton High
Hamilton, OH05.1998
Skills
- Windows 10
- Software diagnosis
- Service support
- Communication
- Adaptability
- Time management
- Multitasking
- Patience
- Detail-oriented
- Active listening
- Organized
- Collaboration
- Dependable
- Deescalation
- Team Worker
- Empathetic
- Courteous
Languages
Spanish
Professional Working
Timeline
Technical Support Representitve
Senture
10.2021 - 05.2024
Technical Support Agent
Teleperformance
03.2015 - 04.2020
High School Diploma -
Hamilton High