Jennifer Liberato
Jersey City,New Jersey
Summary
Bilingual billing professional with a proven track record in fast-paced environments requiring exceptional organizational, technical, and interpersonal skills. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access, as well as practice management software such as Athena and EIVF. Committed to adhering to department policies and regulations, including HIPAA and Joint Commission standards, while delivering superior customer service. Recognized for trustworthiness, ethical conduct, and discretion, with a strong ability to engage confidently with individuals at all levels. Possesses keen attention to detail that enhances project completion and multitasking capabilities.
Overview
20
20
years of professional experience
Work History
Finance Coordinator
IRMS/CCRM New Jersey
11.2020 - Current
- Responsible for patient’s insurance verifications
- Helped patients with any finance inquires
- Obtained necessary documentation to request treatment authorizations.
- Posted accounts receivable whether patient payments or ER from medical carriers.
- Follow up and complete understanding of explanation of payments and appeals process per contract
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
Insurance Coordinator
Diamond Institute for infertility and menopause
01.2013 - 01.2020
- Responsible for timely filing and appeals for assigned contracts
- Follow up on all open claims
- Attend to all inquiries, audits, and mail corresponding with contracts
- Follow up and complete understanding of explanation of payments and appeals process per contract
- Ensure timely and accurate processing of claims
- Post corresponding checks to appropriate accounts
- Help with any patient questions or concerns
- Obtain necessary documentation to request prior authorization for medical procedures and surgeries
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
Patient Accounts Department
Bestcare Inc. Corporate
01.2006 - 01.2013
- Responsible for the timely and accurate billing and collections for all assigned contracts and all boroughs Aetna Better Health, Affinity, Hudson Health Plan, Centers Plan and Hebrew Hospital
- Follow all Medicare and Medical billing regulations
- Attend to all inquiries, audits and mail corresponding with my contracts.
- Ensure the accurate/timely processing of claims by reviewing bills, original invoices, reports and authorizations
- Follow-up and complete understanding of Explanation of payments and appeals process per contract.
- Identify items to be billed by procedure and services performed.
- Obtained necessary documentation for billing, obtain precertification’s
- Enter all charges and submit bills in accordance with patient account policies
Education
HS diploma -
St. Anthony High School
Jersey City, NJ01.2002
Skills
- Management of receivables
- Teamwork and collaboration
- Clear interpersonal communication
- Payment posting
- Patient account management
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Finance Coordinator
IRMS/CCRM New Jersey
11.2020 - Current
Insurance Coordinator
Diamond Institute for infertility and menopause
01.2013 - 01.2020
Patient Accounts Department
Bestcare Inc. Corporate
01.2006 - 01.2013
HS diploma -
St. Anthony High School
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