Jennifer Lindsey
San Antonio
Summary
Dynamic customer service specialist, over 25 years skilled in data-driven decision making and customer service excellence. Recognized for strong communication and problem-solving abilities, effectively managing client relationships and improving operational efficiency. Hardworking, highly motivated, professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
fraud customer service credit cards (Coach)
CITI
San Antonio
10.2022 - Current
- Researched industry trends related to credit card fraud and provided recommendations for improvements.
- Collaborated with other departments within the organization to ensure smooth operation of the business.
- Managed client relationships by providing timely responses to inquiries and resolving complaints in a professional manner.
- Ensured compliance with applicable laws governing credit card operations.
- Knowledge in banking terminology, risk assessments, and banking regulations
- Ensured compliance with applicable federal regulations governing financial services industry operations.
- Responded promptly to inquiries from customers regarding suspicious transactions or other potential fraudulent activities.
- Implemented strategies designed to reduce the occurrence of fraudulent activity within the organization.
- Performed data analysis using various tools such as Excel spreadsheets and Access databases.
- Maintained up-to-date knowledge of relevant laws, regulations, industry trends, best practices, techniques related to fraud prevention.
Insurance specialist
7to7 Dental and Orthodontic
San Antonio
10.2018 - 03.2020
- Reviewed claims documents for accuracy prior to submission for payment processing.
- Assisted in training new staff members on proper procedures related to insurance processes.
- Evaluated customer feedback in order to improve service quality and overall customer experience.
- Maintained detailed records of all insurance transactions, including payments, renewals, and cancellations.
Office Manager/ claim adjuster
Catalano Construction
Corpus Christi
10.2015 - 10.2018
- Evaluated current processes and procedures used for detecting fraud and recommended improvements where needed.
- Managed customer disputes by conducting thorough investigations into allegations of fraudulent activity.
- Conducted risk assessments to identify areas vulnerable to potential fraud or abuse.
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud.
- Provided technical support and troubleshooting assistance to customers regarding the prevention of fraud.
- Documented investigative activities.
- Trained others in fraud detection and prevention techniques.
- Conducted in-depth investigations of suspicious financial activity such as suspected money-laundering efforts.
- Implemented, and maintain fraud detection tools and procedures.
- Led or participated in fraud investigation teams.
- Prepared written reports of investigation findings.
Bilingual Customer Service Representative
Bank of America
San Antonio
04.2013 - 05.2015
- Received high volume customer service calls.
- Assisted customers with questions regarding transactions.
- Processed transfers, wires, stop payments.
- Maintained sales goals.
- Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions.
- Participated in training sessions designed to improve performance in customer service roles.
- Researched complex customer inquiries utilizing internal resources to provide accurate answers.
Scheduling Representative
Bowerk Exterminating
San Antonio
01.2011 - 02.2013
- Prepared purchase orders and routed to project manager for approval.
- Registered new customers in database.
- Scheduled and confirmed treatment appointments.
- Assisted with inquiries regarding treatments.
- Communicated effectively with both internal and external customers regarding scheduling changes.
- Worked closely with managers to identify areas where improvements could be made within the department.
- Monitored scheduling system for accuracy and updated it regularly as needed.
- Developed an understanding of company products and services in order to better assist customers.
Education
Certification - Child Development
Chaffey College
Rancho Cucamonga, CA 08.2004 - 09.2006
Skills
- Service and support
- Strong communication skills
- Scheduling and organization
- Goal-oriented mindset
- Professionalism and ethics
- Customer retention strategies
- Industry awareness
- Data-driven decision making
- Fraud investigation
- Credit analysis
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Adaptability and flexibility
- Reliability
- Self motivation
- Team leadership
- Staff training
- Retail sales customer service
- Verbal and written communication
Timeline
fraud customer service credit cards (Coach)
CITI
10.2022 - Current
Insurance specialist
7to7 Dental and Orthodontic
10.2018 - 03.2020
Office Manager/ claim adjuster
Catalano Construction
10.2015 - 10.2018
Bilingual Customer Service Representative
Bank of America
04.2013 - 05.2015
Scheduling Representative
Bowerk Exterminating
01.2011 - 02.2013
Certification - Child Development
Chaffey College
08.2004 - 09.2006