Mary Waldrip
Customer Service Representative
Bandera,TX
Summary
Customer service professional with extensive experience at Citibank, specializing in account management and regulatory compliance. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Proven track record of streamlining processes and implementing innovative solutions that improve team performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Citibank Credit Cards Fraud Early Warning (WFH)
Citibank, NA
San Antonio, TX
07.2022 - 05.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted with customer needs, and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
CVS Customer Service
CVScaremark
San Antonio, TX
11.2020 - 03.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Educated customers on proper medication usage and potential side effects effectively.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Entered patient data into computer system to maintain accurate records.
- Identified needs of customers promptly and efficiently.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
- Placed orders for prescriptions for customers and providers.
- Processed payments from customers using electronic systems.
- Provided customer service by answering inquiries regarding medications and health products.
CitiGold Cutomer/Service/New Account Specialist
Citibank, NA
San Antonio, TX
04.2010 - 07.2017
- Assisted clients in resolving account-related inquiries efficiently and effectively.
- Educated clients on account features and services to enhance customer experience.
- Ensured that all paperwork related to setting up new accounts was completed accurately and timely.
- Reviewed documentation for accuracy and completeness during account creation.
- Managed new account openings and ensured compliance with regulatory requirements.
Education
Associate of Applied Science - Business Administration And Accunting
Hallmark University
San Antonio, TX12-2000
Skills
- Account management
- Attention to detail
- Critical thinking
- Communication
- Data entry
- Flexible and adaptable
- Multitasking Abilities
- Communication skills
- Customer service
- Customer relationship management
- Interpersonal communication
- Problem solving
- Regulatory compliance
- Teamwork and collaboration
Accomplishments
Elected by Peers to represent them as a representative for my Citigold team as their VOE(voice of the Employees. Also received many Citi-Parking Awards from my supervisors
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leaveWork from home option401k matchPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Citibank Credit Cards Fraud Early Warning (WFH)
Citibank, NA
07.2022 - 05.2024
CVS Customer Service
CVScaremark
11.2020 - 03.2024
CitiGold Cutomer/Service/New Account Specialist
Citibank, NA
04.2010 - 07.2017
Associate of Applied Science - Business Administration And Accunting
Hallmark University
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