Chyna Gallmon
Ally
Charlotte,NC
4
years of professional experience
Fraud prevention and customer service specialist; who demonstrates strong analytical, communication and teamwork skills; with the proven ability to adapt quickly to new environments. Motivated to contribute to team success and further develop professional skills. Bring in a positive attitude and commitment in order to continuously learn and grow through career.
Work History
Fraud Early Warning
2 Years- Reviewed high volumes of fraud alerts daily, identifying suspicious account and transaction activity to mitigate potential losses.
- Monitor customers' behavior for red flags such as unusual spending patterns, location changes, and login anomalies.
- Escalated high-risk cases to senior analysts and supported investigations using internal fraud detection tools, enhancing case resolution.
- Document findings clearly and accurately to maintain compliance with regulatory and internal standard.
- Create claims/disputes for unauthorized transactions confirmed on customers account.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Facilitated training sessions to empower staff and improve overall productivity across departments.
Account Takeover
1 Year 4 Months- Reviewed alerts and account activity to identify and mitigate potential account takeover and unauthorized access risks.
- Monitored login behavior, device changes, and profile updates to detect signs of compromised accounts.
- Reviewed alerts and account activity to identify potential account takeover and unauthorized access.
- Documented cases to ensure adherence to internal policies and regulatory standards, facilitating efficient investigations.
- Documented cases thoroughly to ensure compliance with internal policies and regulatory standards.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Fraud and Claims Operations
7 Months- Conducted end-to-end fraud and claims investigations using Prevent, Actimize, Hogan, CLAIMS, CCX, CIV, OAT, and LexisNexis to ensure thorough resolution.
- Communicated decisions and required documentation to customers clearly and professionally throughout claim processes, enhancing customer understanding.
- Identified fraud trends and supported improvements to enhance detection and prevention efforts, contributing to operational efficiency.
- Resolved customer inquiries efficiently through various communication channels, enhancing client satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts
High School Diploma
Skills
Compliance awareness
Computer skills
Problem-solving
Critical thinking
Decision-making
Fraud detection
Attention to detail
Organization and time management
Multitasking
Teamwork and collaboration
Excellent communication
Timeline
Fraud Early Warning
Ally
08.2024 - CurrentRead More
Account Takeover
Wells Fargo
04.2023 - 08.2024Read More
Senior Fraud and Claims Operations
Wells Fargo
09.2022 - 04.2023Read More
Rowan Cabarrus Community College
Associate of Arts
Read More
Mooresville Senior High School
High School Diploma
Read More