JENNIFER L. JOHNSON
Brandon
Summary
Performance-driven Sales & Operations Leader with a proven track record of transforming undertrained teams into high-performing, revenue-generating units in fast-paced, regulated environments. Expertise in training development, coaching, ACA enrollment strategy, and compliance-driven performance management. Proven ability to design and implement structured coaching and performance systems that improve conversion rates, increase agent consistency and confidence, and drive measurable business results. Strong background in human resources, employee relations, and workforce performance strategy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Manager
RateQuote Direct LLC
10.2025 - Current
- Selected to lead a newly formed remote team of 17 agents with limited ACA experience one week prior to Open Enrollment
- Designed and implemented accelerated training programs and real-time coaching strategies to rapidly improve team readiness and performance
- Led team to achieve top ACA conversion rates and attachment metrics, outperforming more tenured teams with significantly higher call volume
- Developed structured coaching frameworks, call flow optimization techniques, and performance accountability systems to drive consistent production
- Monitored quality assurance, compliance, attendance, and performance metrics to ensure adherence to regulatory standards and company expectations
- Produced daily end-of-shift reports and performance insights to support senior leadership decision-making
- Managed high-level customer escalations and resolved complex issues to maintain client satisfaction and retention
- Successfully transitioned to managing an in-office team that consistently outperformed a senior manager’s team despite reduced headcount
- Conducted ongoing one-on-one coaching sessions to improve agent performance, confidence, and enrollment accuracy
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Licensed Insurance Agent
RateQuote Direct LLC
02.2023 - 10.2025
- Recognized as a top producer for consistently exceeding sales and quality assurance metrics
- Conducted needs-based consultations to match clients with optimal ACA-compliant health plans
- Educated clients on coverage options, benefits, and cost-saving strategies to drive satisfaction and retention
- Maintained strict compliance with federal and state healthcare regulations during all enrollments
- Identified coverage gaps and successfully upsell supplemental products including dental, vision, accident, and indemnity plans
- Delivered high-quality service in a fast-paced, metrics-driven call center environment
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2022 - 12.2022
- Guided clients through insurance selection and enrollment using needs-based analysis
- Recommended appropriate coverage options based on individual financial and health needs
- Consistently upsold additional products by identifying client gaps in coverage
- Built strong client relationships through active listening and effective problem resolution
Human Resources Generalist
Florida Hospital Physician Group
09.2017 - 09.2018
- Managed onboarding, employee relations, and HR compliance across multiple clinical locations
- Provided guidance on FMLA, benefits, payroll, and performance management
- Supported organizational transitions including acquisitions and workforce integration
- Prepared compensation, commission, and bonus reporting for 500+ employees
Human Resources Shared Services Specialist
Adventist Health Systems
10.2015 - 09.2017
- Maintained HRIS data integrity and ensured compliance with internal policies and regulations
- Identified process gaps and improved HR workflows for efficiency and accuracy
- Conducted audits and reporting to support regulatory compliance
Talent Acquisition Specialist | HR Coordinator | HR Assistant
Florida Hospital Tampa
10.2015 - 09.2017
- Supported full-cycle recruitment and onboarding processes across clinical and non-clinical roles, partnering with hiring managers to meet workforce needs
- Coordinated candidate screening, interview scheduling, background checks, and pre-employment requirements to ensure timely and compliant hiring
- Facilitated new hire onboarding and orientation, ensuring a seamless and engaging employee experience
- Maintained and updated HRIS systems with employee data, ensuring accuracy, confidentiality, and regulatory compliance
- Assisted with employee relations matters, including documentation, attendance tracking, and policy guidance
- Streamlined administrative workflows and improved internal communication processes to enhance operational efficiency
- Utilized applicant tracking system to streamline candidate sourcing and management processes.
- Coordinated interview schedules between candidates and hiring teams to ensure efficiency.
Human Resources Administrator
IBM Bahamas Limited
01.2005 - 07.2012
- Managed HRIS data, payroll coordination, and benefits administration for a diverse workforce, ensuring accuracy and compliance
- Streamlined HR processes by implementing efficient document management systems.
- Facilitated employee engagement activities to enhance workplace culture and morale.
- Supported pension administration, employee benefits programs, and compensation processes, including audits and reporting
- Partnered with leadership and external legal teams on employee relations matters and compliance with labor regulations
- Developed and maintained HR procedures and documentation to support operational consistency and audit readiness
- Contributed to workforce planning and organizational support initiatives across departments
- Coordinated recruitment processes, including job postings and candidate screenings.
- Maintained employee records, ensuring compliance with company policies and regulations.
Education
Master of Arts - Human Services Counseling
Liberty University
05-2021
Bachelor of Science - Healthcare Administration & Management
University of Phoenix
Tampa, FL05-2015
Skills
- Sales Enablement & Training Development
- ACA Enrollment Strategy & Compliance
- Performance Management & Coaching
- Team Leadership & Development
- KPI Tracking & Conversion Optimization
- Workforce Performance & Productivity
- Customer Escalation Resolution
- HR Compliance (FMLA, ADA, OSHA)
- Reporting & Operational Analysis
- Data-driven decision making
Certification
- Licensed Health Insurance Agent, FL, 240
- Licensed Life Insurance Agent, FL, 214
- Certified Customer Service Specialist
Timeline
Sales Manager
RateQuote Direct LLC
10.2025 - Current
Licensed Insurance Agent
RateQuote Direct LLC
02.2023 - 10.2025
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2022 - 12.2022
Human Resources Generalist
Florida Hospital Physician Group
09.2017 - 09.2018
Talent Acquisition Specialist | HR Coordinator | HR Assistant
Florida Hospital Tampa
10.2015 - 09.2017
Human Resources Shared Services Specialist
Adventist Health Systems
10.2015 - 09.2017
Human Resources Administrator
IBM Bahamas Limited
01.2005 - 07.2012
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Healthcare Administration & Management
University of Phoenix