JENNIFER LLAQUI
Downey,CA
Summary
Professional who is both energetic and poised. Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Sales Associate
J & J Hosiery
Los Angeles
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Store Manager
Boxlunch
El Paso, TX
08.2019 - 06.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Martial Arts Instructor
The Master's Karate
El Paso, TX
02.2017 - 08.2018
- Taught both core principles and fighting techniques to students of all levels.
- Assisted with sparring and contact exercises to pair students of similar rank, size and age.
- Instructed on proper breathing techniques, stances and forms.
- Coached new students by breaking down techniques into simple moves.
- Imparted key etiquette points, discipline and respect.
- Evaluated student performance to determine promotion in rank.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
Education
Associate of Applied Science - Business Management
El Paso Community College
Valle Verde, El Paso, TX2016
High School Diploma -
Warren High School
Downey, CA06.2014
Skills
- Sales and Marketing
- Customer Service
- Guest Relations
- Verbal Communication
- Product Promotion
- Complex Problem-Solving
- Verbal and Written Communication
- Inventory Tracking
- Acquire New Business
Timeline
Sales Associate
J & J Hosiery
01.2023 - Current
Assistant Store Manager
Boxlunch
08.2019 - 06.2022
Assistant Martial Arts Instructor
The Master's Karate
02.2017 - 08.2018
Associate of Applied Science - Business Management
El Paso Community College
High School Diploma -
Warren High School