Jennifer Llaverias
Jamaica,USA
Summary
Dynamic customer service professional with extensive retail experience, specializing in bilingual communication and operational efficiency. Proven ability to enhance team performance and customer satisfaction through effective coordination and compliance management.
Overview
17
17
years of professional experience
Work History
Independent Contractor
NC Elite Interpreter Services
06.2023 - Current
- Coordinated with upper management to align schedules and optimize appointment logistics.
- Provided bilingual interpretation for doctor visits and physical therapies, facilitating clear communication between patients and healthcare providers.
- Documented and communicated follow-up visit details to upper management, ensuring compliance with company policies and procedures.
- Arrive 15 minutes early in order to introduce self to staff and make the acquaintance of the patient.
- Assisted patient in filling out forms.
Security Guard
Allied Universal
10.2022 - Current
- Investigated security breaches, incidents, and alarming behaviors to identify vulnerabilities and enhance safety protocols.
- Completed reports by recording observations, information, occurrences, and surveillance activities to provide accurate records for risk assessment.
- Documented irregularities and notified violators of policies and procedures to maintain compliance and deter future incidents.
Pick Packer
Blue Apron
03.2016 - 09.2016
- Packed merchandise into containers for efficient distribution
- Prepared shipments for timely delivery to customers
- Labeled merchandise to streamline packing and shipping process
Bakery Clerk
Carlos Bakery
03.2012 - 05.2012
- Led team in maintaining quality standards for baked goods, ensuring customer satisfaction in high-volume environment
- Prepared baked goods according to recipes and quality standards.
- Assisted customers with product selections and inquiries daily.
- Maintained cleanliness and organization of bakery displays and work areas.
- Received, organized, and approved client orders to ensure timely service
Cashier
Deals
03.2011 - 01.2012
- Managed customer transactions using cash registers, ensuring prompt and accurate service
- Scanned goods and verified price accuracy to maintain operational efficiency
- Processed customer receipts and refunds at point of sale
- Cross-sold products and introduced new items to enhance customer shopping experience
Cashier/ Bakery Clerk
Shoprite
05.2010 - 12.2010
- Ensure food safety and quality of products
- Scanned goods, ensuring accurate pricing for customer satisfaction
- Organized inventory and managed order placement, facilitating timely product availability
- Prepared and served meals efficiently in fast-paced environment, maintaining high quality standards
Receptionist
Dr. Richard Karman Dentist Oce
05.2009 - 05.2010
- Welcomed and guided visitors, ensuring a positive first impression.
- Providing information, in person, by phone or email
- Entered data into database systems, maintaining accuracy for streamlined operations.
- Operated photocopier and fax machine for efficient document processing.
Receptionist
CUNY & Gerber Wholesale Electrical Company
Union City, New Jersey
01.2009 - 04.2009
- Delivered accurate information in person, by phone, or email to assist clients and visitors
- Coordinated scheduling of appointments to ensure optimal use of time and resources.
- Executed filing and data entry tasks in an organized manner to maintain accurate records.
Education
Highschool Diploma -
Union Hill High School
Union City, NJ06-2007
Some College (No Degree) -
Natural Motion Beauty School
Jersey City, NJSkills
- Bilingual interpretation
- Customer relationship management
- Appointment logistics
- Compliance documentation
- Market analysis
- Safety protocols
- Conflict resolution
Languages
- Spanish
- English
- Spanish
Career Focus
Seeking a permanent, but challenging position in which I can contribute my 7 years of customer service and retail experience in an impactful way to help teams and organizations reach operational objectives.
Timeline
Independent Contractor
NC Elite Interpreter Services
06.2023 - Current
Security Guard
Allied Universal
10.2022 - Current
Pick Packer
Blue Apron
03.2016 - 09.2016
Bakery Clerk
Carlos Bakery
03.2012 - 05.2012
Cashier
Deals
03.2011 - 01.2012
Cashier/ Bakery Clerk
Shoprite
05.2010 - 12.2010
Receptionist
Dr. Richard Karman Dentist Oce
05.2009 - 05.2010
Receptionist
CUNY & Gerber Wholesale Electrical Company
01.2009 - 04.2009
Highschool Diploma -
Union Hill High School
Some College (No Degree) -
Natural Motion Beauty School