Jennifer L. Lopez
Rancho Cucamonga,CA
Summary
Seeking a new position that allows me to use my customer service skills while continuing to grow professionally and learn new skills in dynamic work environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Under Armour
2020.02 - 2025.08
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Trained new team members on company policies, enhancing overall service quality and consistency.
- Implemented feedback mechanisms to improve customer satisfaction ratings and service delivery processes.
- Collaborated with cross-functional teams to streamline issue resolution and enhance operational efficiency.
General Labor Associate
Under Armour
2013.05 - 2020.01
- -Performed order picking and fulfillment in a warehouse environment.
- -Used computer systems to generate shipping labels and manage order information.
- -Utilized Microsoft Word and Excel for basics tasks.
- -Ordered supplies from various vendors.
- -Located and organized stock and merchandise within the warehouse.
- -Ensured correct labeling on all store pallets before shipment.
- -Picked products from shelves, scanned items, packed orders, and applied shipping labels.
- -Moved, stacked, and organized inventory in designed warehouse storage areas.
- -Handled confidential paperwork with discretion and accuracy.
Education
High School Diploma -
Westlake High School
2009-01
Skills
- -Strong teamwork skills
- -Organized and punctual
- -Experience handling confidential documents
- -Ability to take accurate messages
- -Warehouse and logistics experience
- -Basic computer skills [Microsoft Word, Excel]
- -Bilingual [Spanish-English]
Timeline
Customer Service Representative
Under Armour
2020.02 - 2025.08
General Labor Associate
Under Armour
2013.05 - 2020.01
High School Diploma -
Westlake High School