Health, Wellness, Nutrition, Medical, Medicine, Healthcare, Pharmaceutical, Medications, Pharmacy, Prescription, Natural Health, Alternative Health, Wholistic Health, Healing, Lifestyle Health, Healthy Lifestyle, Preventative Health, Root Cause Health, Functional/Integrative Medicine, Chinese/Oriental Medicine, Acupuncture, Disease Prevention, Natural Medicine, Western Medicine, Eastern Medicine, Ayurvedic Medicine
JENNIFER L. LOPEZ
Albuquerque,NM
Summary
Professional in data management, skilled in accurately entering, updating, and maintaining data in various systems. Strong focus on team collaboration and achieving results, adaptable to changing needs and priorities. Proficient in data entry software, database management, and quality assurance. Reliable, efficient, and prepared to make significant impact in this role.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service / Data Entry Representative (F/T Remote)
Express Scripts Pharmacy by Evernorth Health Services / CIGNA Healthcare
04.2025 - Current
- I support Express Scripts by Evernorth Health Services / Cigna Healthcare pharmacy prescription fulfillment operations by making outbound and receiving inbound calls to/from both patients and medical doctor's offices and transferring to clinical pharmacist staff as required. Primary responsibilities include through pre-call planning and research, accurately entering and verifying data, following up on requests, documentation of outcomes, and ensuring seamless communication between all parties. Member of original pilot all remote-trained and operated work team for Albuquerque, New Mexico. Effective 07/09/2025, I was transitioned to a dual role incorporating routine work in PCC (Prescriber Care Center) providing clarifications support, along with assisting in Drug Utilization Review (DUR) specialty departments focused on Cardiology, pulmonary, and diabetes medications to connect prescribers and patients to certified pharmacists for clarification and drug therapy counseling.
Healthcare Insurance Customer Support Associate/Trusted Advisor- CSR II (F/T Remote)
TTEC HealthCare Solutions, Inc./Blue Shield of California
10.2024 - 04.2025
- Provided excellent customer service to Blue Shield of California health insurance members by answering incoming communications, including researching to provide answers promptly, enacting change requests, consulting on products, and finding solutions for issues, all with the goal of providing a customer service experience that goes beyond average to being exceptional and focuses on 'one call resolution'. Some of the tasks handled included health/dental/vision insurance plan terminations/splits/separations/reinstatements, account billing reviews, insurance premium refunds, prior authorizations, quoting of medical and prescription benefits and coverage, technical assistance/troubleshooting with member online portal, access to care, coordination of benefits, PCP changes and in-network participating/out-of-network non-participating providers, and submissions of prior authorization and claims denials appeals/grievances.
PHE Outbound Call Center Analyst / Data Entry Analyst/ Benefits Casework Analyst (F/T Remote)
TekSystems/State of New Mexico
10.2023 - 09.2024
- Working as part of a cohesive online team as part of a time-sensitive project offering exceptional benefits service to residents of the state. Requires extensive knowledge of state and federal laws, policies, and regulations facilitated through weeks of online, live, and OJT training and testing. Performing application registration, intake, processing, case information changes, routine recertification, and running scans within an extensive statewide database for the purpose of determining initial and ongoing financial eligibility for benefits. HIPAA, PHI, and PII awareness and education was a constant focus for this position.
Front Desk Manager (PT Employee/Dual Role)
Endpoint Wellness
03.2020 - 10.2023
- Greeting, checking in, and checking out patients and ensuring they feel welcome in the space
- Booking and rescheduling appointments
- Answering phone calls and taking messages if needed
- Setting up new patients in system, including obtaining insurance information for billing and necessary documents that must be filled out
- Ensuring cleanliness and aesthetic appeal of office space at all times
- Prepping of medical rooms for patients, including sanitizing all surfaces, replacing linens, and appropriate disposal of acupuncture needles/waste
- Laundering of patient room linens
- Scanning of files as needed
- Filing of patient files
- Bookkeeping in QuickBooks
- Medical billing
- Medical insurance verification
- Social media post creation for company's Facebook and Instagram platforms using Canva
- Inventory
- Shredding
- Creation of flyers, newsletters, and other special projects as required
- Implemented a company-specific ordering link that has yielded almost $7,000 in passive supplement sales in less than a year
- Supplement Product sales
- Processing of incoming product shipments, including pricing and displaying product for in-house retail sale
- Monitoring water and paper towel inventory and placing appropriate monthly order with supplier
- HIPAA, PHI, and PII awareness
Front Desk Manager (PT Employee/ Dual Role)
Botanica Skin and Brow Studio
03.2020 - 10.2023
- Greeting, checking in, and checking out clients and ensuring they feel welcome in the space
- Booking and rescheduling appointments
- Accepting cash and card payments for in-house services and retail products
- Answering phone calls and taking messages if needed
- Replying to emails
- Ensuring cleanliness and aesthetic appeal of office space at all times
- Sending confirmation emails and making outbound confirmation calls in a timely manner in advance of appointment
- Social media post creation for company's Facebook and Instagram platforms using Canva
Freelance Remote Virtual Assistant (P/T Freelance Remote)
Marchand CO CPAs LLC
09.2023 - 01.2024
- Acting as an independent contractor, I provide a variety of support tasks to a local CPA, particularly regarding research, as needed. Duties include researching equipment and technology options, product sourcing, health/wellness/medical topics, household and property subjects, and technical troubleshooting. Written projects via MS Word and spreadsheets via MS Excel.
Photography Telephone/Email Consultant (Outbound)
All Things Boudoir
03.2017 - 01.2023
- Provide outgoing confirmation calls or emails to clients with an upcoming photo shoot, supplying applicable location details and policies and answering questions. I also follow up with clients who need to set up a photo reveal to access and view edited photos post-shoot.
Office/Records Manager (PT Employee)
PetCare Express, Inc.
05.2016 - 07.2020
- Scanning and data entry of vaccination records into database
- Fulfillment of requests for pet vaccination records
- Answering phone calls and addressing customer inquiries/concerns
- Detailed spreadsheet tracking of monthly sales numbers
- Timely text reminders to previous customers
- Online registration of pet microchips
- Accepted deliveries, including medical supplies and temperature-sensitive formulas
- Management of company's Twitter presence
- HIPAA, PHI, and PII awareness
DiscoverCorrections.com Project Assistant Social Media Manager and Blog Author/Coordinator
American Probation and Parole Association
07.2012 - 09.2014
- Assisted with the promotion of two projects that APPA is involved in: DiscoverCorrections.com and Community Corrections Connect.
- Researched and developed new cost-effective ways to market these projects to increase awareness, exposure, and interaction. Much of my focus was on social media management and online forum moderation.
- Managed client's social media networks: Facebook (318 followers), Twitter (714 followers), LinkedIn profile (144 connections) and group (149 members), Google Plus (27 followers), and YouTube (16 subscribers). I provided all real-time and scheduled posts and complete content curation to develop these postings.
- Proposed that my client start a blog and facilitated its inception and development. I was the primary contributor and manager for the blog, providing 24 blog posts. I also coordinated the use of blog posts from guest bloggers. Most well-received blog post had 569 Facebook ‘Likes'. http://DiscoverCorrections.com/Blog
- Researched, selected, and recruited appropriate guest bloggers and coordinate all aspects of the guest blogging process.
- Under my social media management, client's Facebook page experienced 343% growth in number of followers over first 6 months. Total growth in Facebook followers under my management has been 990.91%, despite repeated changes in algorithms.
- Under my social media management, client's Twitter page grew 7950% in number of followers. Client's LinkedIn group grew 15500% under my management.
- Recorded and tracked developments, milestones, and marketing/promotional efforts via quarterly activity reports
- Attended the 2014 American Probation and Parole Association Winter Institute in Houston, TX in regards to this role and worked at the DiscoverCorrections.com table, providing assistance to those interested in finding out more about the website.
- Initiated and managed a social media campaign for DiscoverCorrections.com in May 2014 that garnered 1.01K views on related blog post (compared to typical 60 views)
- Completed some follow-up work (Community Corrections Connect blog writing) with leftover funding 11/17/2015 – 12/31/2015
Membership Consultant
American Probation and Parole Association
11.2013 - 04.2014
- Provided support to APPA by improving accuracy in their membership database and contacting individual and agency members about membership renewal to improve retention rates.
- Attended the 2014 American Probation and Parole Association Winter Institute in Houston, TX in regards to this role and worked with the APPA Membership Committee to devise ways to increase retention and new memberships and to provide additional value to current members through recognition.
Research Assistant
Relias Learning/Essential Learning
01.2013 - 07.2013
- Assisted with the Community Corrections State Research Project that seeks information on ongoing training requirements for correctional officers. The Research Project seeks to inform workers within the corrections field.
- Accomplished the following research procedure for each state: Completed online research; determined and contacted appropriate parties to obtain necessary information from; and relayed data obtained onto spreadsheet maintained by project group members by the intended deadline for each state.
- Completed duties within projected 6 month completion date/deadline, along with individual deadline dates for each individual state.
Telephone Interviewer
Maritz Research
06.2012 - 03.2013
- Initiated and conducted consumer research surveys via telephone on behalf of the company's end clients Chrysler and General Motors
- Met or exceeded expected daily quotas and quality standards for completed calls
- Independently managed work time effectively with limited remote supervision, including handling weekly work scheduling and taking appropriate breaks throughout the shift
- Received 4 separate raises within less than 6 months of being with the company (one for Perfect Attendance within 30 days; one for Performance/Production within 60 days; one for 95% Quality and Production for August 2012; and one for a positive 6 month employee review in December 2012)
Freelance Writer and Blogger
Self-Employed
04.2012 - 04.2013
- Contributing Blogger: IdeasForWomen.com Blog http://blogs.ideasforwomen.com/blogs/money/
- 04/2012– 04/2013 Primary blogger for the Money and Investing blog at IdeasForWomen.com; contributed 248 blog posts.
- Contributing Author (Financial Fitness Trainer): Debt.com http://www.debt.com
- 03/2011– 04/2012 Regular contributor of financial-related articles, particularly focused on the areas of preventing and dealing with debt, in addition to chronicling celebrities with debt problems for the 'WAA's Filthy Rich' series. Contributed 24 blog posts.
- Contributing Blogger: FreeShipping.com Blog http://blog.freeshipping.com/
- 02/2011– 09/2016 Primary contributor of 220+ weekly blog posts that cover helpful and money-saving websites, as well as reviews of websites that work with the FreeShipping.com website and offer exclusive member discounts.
Marketing Specialist
The Tiffany Agency, Inc.
09.2009 - 03.2010
Customer Service Representative
Arrow Companies, LLC
10.2004 - 05.2008
Office Manager/ Bookkeeper
Crown Trophy
11.2002 - 05.2006
Office Manager/ Bookkeeper
CelebrityFOCUS, Inc.
08.2000 - 05.2002
Receptionist
Northern Suburban Special Recreation Association
03.2000 - 05.2000
Accounting Assistant
Governmental Accounting, Inc. for Northern Suburban Special Recreation Association
02.2000 - 05.2000
Receptionist
Covenant Trust Company
04.1998 - 02.2000
Phone Fundraiser
North Park University Phone-A-Thon
01.1999 - 04.1999
Customer Care Representative
SBC/ Ameritech Repair Service
06.1997 - 08.1997
Remote Freelance Graphic Design Content Creator (Freelance Remote)
Intuitive Essentials
02.2024 - Current
- Production of social media content, including graphics and reels/videos, to be utilized on Facebook and Instagram platforms to promote and increase awareness and attendance of upcoming events.
Freelance Content Creator/Writer (Freelance Remote)
Medium.com
12.2023 - Current
- Remote freelance independent contributor of new creative content on the Medium.com member-only publishing platform. Personalized website: https://ruled-by-venus.medium.com/.
Remote Social Media Manager (Freelance Remote)
Havanas 13
01.2025 - 03.2025
- I provide part-time social media management services to expand the company’s online presence, particularly traffic to their social media platforms with the end goal of increased website visits resulting in higher sales revenue. https://www.havanas13.com/ https://www.facebook.com/Havanas13 www.facebook.com/groups/havanas13/
Blogger : Creator, writer, and designer
Live Simply, Live Thrifty, Live Savvy
06.2010 - 05.2019
- Live Simply, Live Thrifty, Live Savvy website http://livesimplylivethriftylivesavvy.com/
Social Media Strategist & Manager
Janice Noehuani
03.2017 - 03.2019
- Execute social media strategy and management services to increase the practitioner’s online presence and, in turn, add to her client base.
- Primary focus is on social media platforms Facebook (page and groups) and Instagram.
Social Media Strategist & Manager
MyFirstApartment.com/MyFirstCondo.com
05.2016 - 05.2019
- Execute social media strategy and management services to enrich the website’s existing online presence
- Primary focus is on social media platforms Facebook, Twitter, Pinterest, and Instagram
Social Media Strategist & Manager
Southwest Clinical Research
09.2015 - 04.2017
- Execute social media strategy and management services to increase the organization’s online presence and, in turn, to increase procurement of eligible clinical study participants.
- Primary focus is on social media platforms Facebook (including Facebook ads) and Twitter.
Social Media Manager
Socialize Your Bizness
04.2016 - 08.2016
- Content creation (including text, links, tags, hashtags, and graphics) to be posted 7 days per week on various social media platforms for end client
Contributing Author
Textbroker.com
03.2009 - 03.2016
- Occasional contributor of short articles on various topics per client’s instructions
Social Media Marketer
Linea di Liara Lighting
02.2015 - 09.2015
- Executed social media strategy and management services to increase the company’s online presence and, in turn, sales.
- Primary focus was on social media platforms Pinterest, Houzz, Google Plus, and Facebook.
- Coordinated newly created blogger product review program, including researching and reaching out to potential blogging candidates.
Social Media Content Creator
Posse Social Media
05.2014 - 08.2014
- Weekly creation of content (including text, links, tags, hashtags, and graphics) to be posted on various social media platforms for 3 clients (recruiting firm, pediatric surgical group, and insurance company) for a total of 122 weekly scheduled postings
- Met weekly deadline to populate social media content calendar with required number and nature of postings
- Completed content curation to procure content for social media postings related to the client’s website and that will be of interest both to client’s current audience, but may also draw in new followers.
Contributing Writer
The Spirit of Geneva Lakes
01.2011 - 04.2012
- Contributing writer of advertorials/ feature articles with corresponding photos (facilitated by interviews and related research) for local monthly publication that promotes tourism in the local area and patronization of small businesses in the Geneva Lakes region of Wisconsin. Completed 2-3 1,500-word articles per month and submitted to the editor prior to deadline complete with photos taken during interviews and related captions/cutlines. Editor preferred the Photo Sampler that I developed to submit photos and captions/cutlines so much that he asked if he could share my example for his other writers to utilize. Featured as cover story on numerous occasions. Skills demonstrated: Writing, journalistic interviewing, photography, editing (text and photo), research, and marketing/promotion.
Education
Elementary Education
North Park University
Chicago01-1999
High School Diploma - undefined
Gospel Outreach Christian High School
Chicago, IL01-1997
Skills
- Content production (online/publication)
- Social media management and strategy
- Social listening
- Content curation
- Personal finance
- Community/social engagement
- Building and maintaining brand awareness
- Online and publication advertorials
- Job search/hiring/recruiting trends
- Blog management/WordPress
Certification
- SkillPath Seminars— "The Conference on Customer Service: Dealing with the Difficult Customer" - Certificate of Attendance 03/2008
- New Mexico Workforce Connection– Typing Proficiency Certificate Issued 03/31/2016 for tested 61 WPM
- Courses For Success: Emotional Intelligence Course – Certificate Issued 01/24/2017
- Udemy Business: "Energy Psychology and Holistic Healing Certification" - Course Certificate Issued 05/29/2024
Interests
Timeline
Pharmacy Customer Service / Data Entry Representative (F/T Remote)
Express Scripts Pharmacy by Evernorth Health Services / CIGNA Healthcare
04.2025 - Current
Remote Social Media Manager (Freelance Remote)
Havanas 13
01.2025 - 03.2025
Healthcare Insurance Customer Support Associate/Trusted Advisor- CSR II (F/T Remote)
TTEC HealthCare Solutions, Inc./Blue Shield of California
10.2024 - 04.2025
Remote Freelance Graphic Design Content Creator (Freelance Remote)
Intuitive Essentials
02.2024 - Current
Freelance Content Creator/Writer (Freelance Remote)
Medium.com
12.2023 - Current
PHE Outbound Call Center Analyst / Data Entry Analyst/ Benefits Casework Analyst (F/T Remote)
TekSystems/State of New Mexico
10.2023 - 09.2024
Freelance Remote Virtual Assistant (P/T Freelance Remote)
Marchand CO CPAs LLC
09.2023 - 01.2024
Front Desk Manager (PT Employee/Dual Role)
Endpoint Wellness
03.2020 - 10.2023
Front Desk Manager (PT Employee/ Dual Role)
Botanica Skin and Brow Studio
03.2020 - 10.2023
Photography Telephone/Email Consultant (Outbound)
All Things Boudoir
03.2017 - 01.2023
Social Media Strategist & Manager
Janice Noehuani
03.2017 - 03.2019
Office/Records Manager (PT Employee)
PetCare Express, Inc.
05.2016 - 07.2020
Social Media Strategist & Manager
MyFirstApartment.com/MyFirstCondo.com
05.2016 - 05.2019
Social Media Manager
Socialize Your Bizness
04.2016 - 08.2016
Social Media Strategist & Manager
Southwest Clinical Research
09.2015 - 04.2017
Social Media Marketer
Linea di Liara Lighting
02.2015 - 09.2015
Social Media Content Creator
Posse Social Media
05.2014 - 08.2014
Membership Consultant
American Probation and Parole Association
11.2013 - 04.2014
Research Assistant
Relias Learning/Essential Learning
01.2013 - 07.2013
DiscoverCorrections.com Project Assistant Social Media Manager and Blog Author/Coordinator
American Probation and Parole Association
07.2012 - 09.2014
Telephone Interviewer
Maritz Research
06.2012 - 03.2013
Freelance Writer and Blogger
Self-Employed
04.2012 - 04.2013
Contributing Writer
The Spirit of Geneva Lakes
01.2011 - 04.2012
Blogger : Creator, writer, and designer
Live Simply, Live Thrifty, Live Savvy
06.2010 - 05.2019
Marketing Specialist
The Tiffany Agency, Inc.
09.2009 - 03.2010
Contributing Author
Textbroker.com
03.2009 - 03.2016
Customer Service Representative
Arrow Companies, LLC
10.2004 - 05.2008
Office Manager/ Bookkeeper
Crown Trophy
11.2002 - 05.2006
Office Manager/ Bookkeeper
CelebrityFOCUS, Inc.
08.2000 - 05.2002
Receptionist
Northern Suburban Special Recreation Association
03.2000 - 05.2000
Accounting Assistant
Governmental Accounting, Inc. for Northern Suburban Special Recreation Association
02.2000 - 05.2000
Phone Fundraiser
North Park University Phone-A-Thon
01.1999 - 04.1999
Receptionist
Covenant Trust Company
04.1998 - 02.2000
Customer Care Representative
SBC/ Ameritech Repair Service
06.1997 - 08.1997
High School Diploma - undefined
Gospel Outreach Christian High School
Elementary Education
North Park University