Joanna Balderas
Midland,TX
Summary
Skilled in data entry and documentation, I significantly enhanced efficiency by 38% at U-Haul through meticulous Excel use. At American Airlines, my problem-solving prowess and active listening contributed to resolving customer issues effectively, boosting satisfaction. Proficient in Microsoft Suite and adept at managing high-stress situations, my approach ensures streamlined operations and improved experiences.
Overview
4
4
years of professional experience
Work History
Data Entry Customer Service Representative Remote
U-Haul
Dallas, TX
04.2021 - 11.2023
- Utilized Excel to organize and streamline data entry process, resulting in a 38% improvement in efficiency.
- Managed documentation processes with Docuware and achieved a 98% on-time submission rate for customs clearances.
- Streamlined billing processes by implementing efficient data entry and organization methods.
American Airlines
Customer Service Represenative
Miami, FL
06.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Leveraged active listening skills to outsell and cross-sell services, which contributed to a 13% increase in ancillary revenue.
- Resolved 80% of customer complaints and issues on the first contact and minimized escalations, and improved overall passenger experience.
Education
High School Diploma -
Dave Thomas East
Pompano Beach, FL04.2013
Skills
- Data Entry and Documentation
- Problem-solving
- Technical Proficiency
- Typing speed and Accuracy
- Remote Tool/ Technical Support Tools
- Proficient in Word
- Microsoft Excel, Powerpoint and Outlook
Timeline
Data Entry Customer Service Representative Remote
U-Haul
04.2021 - 11.2023
American Airlines
Customer Service Represenative
06.2019 - 03.2021
High School Diploma -
Dave Thomas East