Jennifer Logan
Coshocton
Summary
Detail-oriented and analytical professional with over 20 years of experience ensuring operational excellence, standard operating procedure (SOP) compliance, and meticulous inventory control. Proven track record of auditing processes, identifying variances, and implementing corrective actions to maintain high quality standards. Adept at utilizing data to drive continuous improvement and leading teams to meet strict regulatory and corporate benchmarks. Ready to leverage deep expertise in quality assurance and process optimization into a dedicated Quality Technician role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Hobby Lobby
Reynoldsburg, OH
10.2025 - Current
- Supervised a team of 30+ employees, including recruiting, hiring, training, and performance management to build a motivated and knowledgeable staff.
- Directed daily store operations, including scheduling, cash handling, and compliance with company policies and safety procedures.
- Implemented corporate visual merchandising plans and seasonal displays to optimize product presentation, resulting in increased sales.
- Managed inventory levels, stockroom organization, and product replenishment to ensure 100% in-stock efficiency for high-demand items.
- Cultivated a customer-focused environment, resolving complex customer service issues to drive loyalty and positive feedback.
Vision Center Manager
Walmart
Coshocton, OH
09.2018 - 10.2025
- Managed daily operations of optical store, overseeing a team of 4 employees
- Implemented training programs for staff to enhance product knowledge and customer service experience
- Led the implementation of new technology systems to improve efficiency in inventory management and point-of-sale processes
- Ensured compliance with industry regulations regarding eyewear prescriptions, fittings, and customer privacy
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Managed budgeting process, monitoring expenses and implementing cost-saving measures without compromising quality or customer satisfaction
- Maintained accurate records of inventory levels, conducting regular audits to prevent stock shortages or overstock situations
- Completed medical billing allocations and followed up on chargebacks to ensure proper payments
Store Manager
Dollar General
West Lafayette, OH
03.2013 - 09.2018
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 8 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Collaborated with vendors to negotiate favorable store placement and maintain strong supplier relationships
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Implemented effective loss prevention measures resulting in a 0.30 or less yearly inventory shrink result
- Traveled district and to assist other managers as well as covered for district managers overseeing 12-18 stores at a time
Sales Representative
Verizon
Coshocton, OH
10.2011 - 03.2013
- Conducted product demonstrations and presentations to potential customers
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
Store Manager
ALDI
Coshocton, OH
09.2006 - 10.2011
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 8 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Implemented effective loss prevention measures resulting in a 0.30 or less yearly inventory shrink result
Education
Associate's degree - Legal Studies
ETI Technical College
Bachelor's degree - Business Management
Ashford University
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Documentation and reporting
Certification
- ABO Certification
- September 2021 to December 2027
- Ohio LDO License
- September 2021 to December 2025
Timeline
Store Manager
Hobby Lobby
10.2025 - Current
Vision Center Manager
Walmart
09.2018 - 10.2025
Store Manager
Dollar General
03.2013 - 09.2018
Sales Representative
Verizon
10.2011 - 03.2013
Store Manager
ALDI
09.2006 - 10.2011
Bachelor's degree - Business Management
Ashford University
Associate's degree - Legal Studies
ETI Technical College