Jennifer Logan

• Coordinated project timelines and deliverables to ensure on-time completion of client installations.
• Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention rates.
• Streamlined communication between sales and installation teams, improving workflow efficiency and project execution.
• Oversaw budget management for multiple projects simultaneously, ensuring adherence to financial guidelines and profitability goals.
• Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
• Played a key role in securing high-value contracts through diligent negotiation and persuasive communication techniques.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Provided an elevated customer experience to generate a loyal clientèle.
• Routinely answered customer questions regarding merchandise and pricing.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Described product to customers and accurately explained details and care of merchandise.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Wrote and expedited purchase orders.
• Developed and improved account relationships.
• Negotiated prices to maintain profit.

Door and window specialist Moulding product manager

• All phases of building materials, from foundation to finish.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Operated a POS system to itemize and complete an average of one hundred customer purchases.
• Dedicated to continuously improving sales abilities and product knowledge.
• Participated in physical inventory counts every year
• Delivered on-site IT and AV technical support for thirty staff.
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Completed company leadership training program.