DeVoni G Lent
Seattle,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2025
2025
years of professional experience
Work History
Senior Sales and Project Coordinator
Silver Cloud Hotel
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Department Administrator
Bastyr University
- With the help of technical support, we designed a system to transfer and update student archives from paper to digital format for ease of recall and transfer of information
- Implemented lean processing strategies to reduce document overhead and improve workflow efficiency
- Coordinated celebrations of student achievements by organizing graduation ceremonies and festivities
- Maintained, with the help of technical support, online learning classrooms
- Helped to establish a Webinar series for the Simkin Center
- Created a more visible web presence via social media
- Supervised the promotional offerings that aim to determine the seasonality and customer sentiment without going out of the allowed budget for it
Front Desk Supervisor
Armed Forces Recreational Centers, Europe
- Supported the successful closing of Chiemsee Resort at the end of US Occupation
- Initial supporting team member for the grand opening of the Edelweiss Lodge and Resort in Garmisch-Partenkirchen
- Created new training techniques for front desk staff specific to currency exchange
- Helped to develop training modules for future R&R specialists
Education
Bachelor of Science - Business Management
Highline College
06-2027
Associate of Applied Science - Hospitality And Tourism Management
Highine College
06-2024
Skills
- Strong Interpersonal and Collaborative Communication
- Organizational Management
- Cross-cultural Understanding
- Presentation Skills
- Project Management
- Negotiation Skills
- Creative Thinking
- Flexibility in event logistics
- Problem-solving in varied cultural context
Coursework
- Event Management
- Negotiations
- Customer Service Excellence
- Lodging Operations
- Destination Management and Marketing Operations
- Sales and Marketing
Timeline
Senior Sales and Project Coordinator
Silver Cloud Hotel
07.2024 - Current
Department Administrator
Bastyr University
Front Desk Supervisor
Armed Forces Recreational Centers, Europe
Bachelor of Science - Business Management
Highline College
Associate of Applied Science - Hospitality And Tourism Management
Highine College
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