Jennifer Logiudice
Beaverton,OR
Summary
Customer-oriented Senior Manager with 25-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on using training, monitoring and morale-building techniques to maximize employee engagement and business profitability.
Overview
20
20
years of professional experience
Work History
Migration Project Manager
Rejuvenation
Portland, OR
05.2022 - Current
- Identify all workflows and dependencies impacted by the 2022-23 business platform migration.
- Develop solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Furnish project updates to various stakeholders, informing them on strategy, adjustments, and progress.
- Identify post-migration needs by reviewing original business objectives.
- Actively seek feedback from stakeholders post-migration to identify new or updated workflows and processes needing improvement or adjustment.
- Post-migration focus on online Promotion process and workflows.
- Post-migration focus on documenting an SOP library for Marketing and Site Management Teams.
Senior Manager - Customer & Fulfillment Operations
Goorin Bros., Inc.
San Francisco, CA
04.2008 - 04.2020
- Key Business Partner and architect for all customer-facing policies, workflows, SaaS Tools, and Integrations.
- Managed B2B and B2C Workflow, Fulfillment, Returns/Exchanges, and Post-Sale Experience.
- Advised Marketing, Merchandising, and UX Teams regarding brand voice, campaigns, customer feedback, and churn.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Facilitated collaboration between teams by encouraging open communication channels.
Sales and Operations Manager
Mitsui, Inc.
Oakland, CA
01.2004 - 05.2008
- Managed B2B account sales, delivery, and invoicing.
- Directed B2B account inventory volumes as related to existing and new business demand.
- Maintained open communication with team members and stakeholders, resulting in successful workflow and project outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - English
Southern Oregon University
Ashland, OR05-1992
Skills
- B2B and B2C Workflow Development and Management
- Platform Integration Mapping and Implementation
- Multi and Omni Channel Inventory Allocation Management
- Customer Success and Operations Team Hiring and Development
- Fulfillment Center Operations and Logistics Management
- Systems Implementation
- Sales Team and Account Management
- SOP Authoring and Implementation
- Business Metrics and KPIs
- Delivering metric-driven workforce planning and solutions
- Cross-Functional Team Leadership
- Project Management
- Work Flow Planning
Toolkit
- NetSuite
- SAP B1
- Inventory Pro
- Shopify
- Magento
- Zendesk Enterprise
- Returnly
- Kount
- Tableau
- Deputy
- Confluence
- Jira
References
References available upon request.
Timeline
Migration Project Manager
Rejuvenation
05.2022 - Current
Senior Manager - Customer & Fulfillment Operations
Goorin Bros., Inc.
04.2008 - 04.2020
Sales and Operations Manager
Mitsui, Inc.
01.2004 - 05.2008
Bachelor of Arts - English
Southern Oregon University
Similar Profiles
Sarah Camila MarxSarah Camila Marx
B2B Regional Trade Representative at RejuvenationB2B Regional Trade Representative at Rejuvenation
Kimberly Ann DittelbergerKimberly Ann Dittelberger
Registered Vascular Technologist at RejuvenationRegistered Vascular Technologist at Rejuvenation
Jamelih KhudariJamelih Khudari
Hybrid Role at Core Rejuvenation Wellness and MedspaHybrid Role at Core Rejuvenation Wellness and Medspa