Jennifer Logiudice
Beaverton,OR
Summary
Customer-oriented Senior Manager with a 25-year progressive career focused on enhancing customer experiences with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on using training, monitoring, and morale-building techniques to maximize employee engagement and business profitability.
Overview
17
17
years of professional experience
Work History
Center Manager
Hair Club For Men And Women
08.2024 - Current
- Monitor facility, employee work and service levels to maintain compliance with company and industry standards.
- Oversee daily Center operations.
- Guide team members to maintain high productivity and performance metrics.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversee inventory integrity and replenishment.
Migration Project Manager
Rejuvenation
05.2022 - 08.2024
- Identify all workflows and dependencies impacted by the 2022-23 business platform migration.
- Develop solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Furnish project updates to various stakeholders, informing them on strategy, adjustments, and progress.
- Identify post-migration needs by reviewing original business objectives.
- Actively seek feedback from stakeholders post-migration to identify new or updated workflows and processes needing improvement or adjustment.
- Post-migration focus on creating an SOP library for the Site Management Teams.
Director - Customer & Fulfillment Operations
Goorin Bros., Inc.
04.2008 - 04.2020
- Key Business Partner and architect for all customer-facing policies, workflows, SaaS Tools, and Integrations.
- Managed B2B and B2C Workflow, Fulfillment, Returns/Exchanges, and Post-Sale Experience.
- Advised Marketing, Merchandising, and UX Teams regarding brand voice, campaigns, customer feedback, and churn.
- Leveraged Key KPI Data to ensure exceptional Customer Service and Team engagement.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Developed and implemented comprehensive strategies to improve operational processes, communication, and organizational efficiency.
Education
Bachelor of Arts - English Education
Southern Oregon University
Ashland, OR06.1992
Skills
- B2B and B2C Workflow Development and Management
- Platform Integration Mapping and Implementation
- Multi and Omni Channel Inventory Allocation Management
- Customer Success and Operations Team Hiring and Development
- Fulfillment Center Operations and Logistics Management
- Systems Implementation
- Sales Team and Account Management
- SOP Authoring and Implementation
- Business Metrics and KPIs
- Delivering metric-driven workforce planning and solutions
- Cross-Functional Team Leadership
- Project Management
- Work Flow Planning
- Regulatory standards
- Facility management
Timeline
Center Manager
Hair Club For Men And Women
08.2024 - Current
Migration Project Manager
Rejuvenation
05.2022 - 08.2024
Director - Customer & Fulfillment Operations
Goorin Bros., Inc.
04.2008 - 04.2020
Bachelor of Arts - English Education
Southern Oregon University
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