JENNIFER LOMELI
Olde Tyme Pastries
Modesto
18
years of professional experience
Results-driven Management Professional experienced in optimizing operations and building strong relationships. Delivered exceptional customer service and cash-handling skills through effective communication and problem-solving approaches. Focused on enhancing team performance and achieving organizational goals.
Work History
Head Sales Manager
5 Years 7 Months- Oversaw nightly cash drawer and safe balancing processes, ensuring precision in financial transactions and record-keeping.
- Managed a team of 20+ sales employees across multiple departments.
- Developed sales team through motivation, counseling and product knowledge education.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Managed customer accounts and nurtured relationships to enhance client satisfaction.
- Coached and provided feedback to staff to elevate individual performance and team effectiveness.
- Built partnerships with third-party vendors to expand sales opportunities.
- Communicated product information clearly to enhance customer understanding.
- Utilized point-of-sale systems to process customer transactions efficiently.
- Developed sales team through motivation, counseling, and product knowledge training to drive sales success.
- Provided guidance and mentorship for junior-level staff members.
Server
5 Years 3 Months- Ensured compliance with food safety standards and sanitation practices to maintain high-quality dining environment.
- Utilized point-of-sale systems for efficient order entry and payment processing.
- Managed cash and credit transactions while maintaining accurate financial records.
Manager
2 Years 8 Months- Streamlined food preparation workflows, enhancing kitchen productivity and reducing order turnaround times.
- Guided implementation of customer feedback system, improving dining experiences based on customer insights.
- Addressed customer complaints quickly and efficiently, showcasing strong customer service skills.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
Shift Leader
4 Years 5 Months- Ensured accurate cash handling and compliance with financial standards through effective management of procedures.
- Maintained cleanliness and safety standards in alignment with health regulations by guiding team efforts.
- Excelled at multitasking, ensuring all orders were taken accurately and delivered promptly.
- Worked cooperatively with other staff members to ensure smooth operations throughout the day.
Education
Bachelor of Arts (B.A.) - Mass Communication and Journalism
Skills
Client relationship development
Financial transaction processing
Patience and empathy
Listening and comprehension
Strategic decisions
Clear communication
Motivational leadership
Teamwork and collaboration
Flexible problem-solving
Critical thinking
Document organization
Task prioritization
Professionalism and courtesy
Timeline
Head Sales Manager
Olde Tyme Pastries
01.2021 - CurrentRead More
Server
Chili's Bar and Grill
07.2015 - 10.2020Read More
Manager
The King and Thai Restaurant
10.2012 - 06.2015Read More
Shift Leader
Cold Stone Creamery
05.2008 - 10.2012Read More
California State University-Fresno
Bachelor of Arts (B.A.) from Mass Communication and Journalism
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