Jennifer Longan
Woodland,CA
Summary
Dedicated and compassionate professional seeking a position where I can contribute to creating a welcoming and supportive environment for patients and visitors. Committed to delivering exceptional service and promoting goodwill within the practice through strong interpersonal skills and a patient-focused approach.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
Work History
Case Manager
School Services DJUSD
12.2021 - Current
- Provide outreach, linkage to medical, dental, behavioral health and referrals to local organizations for additional support and resources. Work in collaboration with clinical staff and community partners to connect students and families to on- going support and therapy through private insurance. Provide intensive case management to families who qualify.
- FULL TIME
Case Manager; Navigation and Respite Center
Communicare Health Center
08.2018 - 12.2021
- Provide outreach, education, support, referral, care coordination and crisis intervention for adults experiencing moderate to severe mental health conditions. Work in collaboration with clinical staff and community partners to connect clients with on-going and stabilizing services.
- FULL TIME
Family Support Case Manager; Differential Response
Communicare Health Centers
07.2018 - 08.2018
- Offered Case Management to strengthen families and reduce out-of-home placement. Worked closely with outside agencies to provide information, education, and referrals based on the needs of the family. Maintained an ongoing relationship with individual families to accomplish the goals of a strong family support system.
- FULL TIME
Lead Family Support Worker
Communicare Health Centers
10.2015 - 07.2018
- Monitored Supervised Visitations along with Case Management for families whose children have been removed by the Child Welfare System. In this position I was also was the liaison for Child Welfare, managing all incoming referrals, scheduled, and completed intakes/visits, maintained client lists and tracked data, along with maintaining professional boundaries with all families and our community partners. Provided education and support to parents during visits and worked closely with Child Welfare Workers on client risk factors, stability, and progress. Responsible for detailed documentation in organizations electronic health record, documentation was provided to Child Welfare and presented in court.
- FULL TIME
Lead Child Development Worker
Communicare Health Centers
08.2011 - 10.2015
- Maintained a safe and nurturing environment for children while their mothers attended our Perinatal Day Treatment (PNDT). Participate in hands-on parenting interventions in the Perinatal Day Treatment Program. Facilitate parent-teacher conferences, conduct Universal Screenings, and provide feedback to parents on child development and progress in the classroom. Provided parenting education and skill development for Child Welfare families participating in Intensive Outpatient Substance Use Treatment Program, supported client’s in behavior change. Collaborated with multidisciplinary team on client and childcare plans. Maintained strict adherence to Department of Education guidelines, prepared and participated in state audits. Utilized motivational and active listening strategies to deescalate conflicts and crisis.
- FULL TIME
Education
Diploma -
Woodland Senior High
01.2001
Skills
- CPR, AED & FIRST AID – VALID UNTIL 2027
- Experienced with Microsoft Excel
- Experience using EPIC applications
- Effective interpersonal communication
- Organization skills, scheduling and coordination
- Problem-solving
- Detailed case documentation
- Strong time management
- Documentation and reporting
- HIPAA compliance
Timeline
Case Manager
School Services DJUSD
12.2021 - Current
Case Manager; Navigation and Respite Center
Communicare Health Center
08.2018 - 12.2021
Family Support Case Manager; Differential Response
Communicare Health Centers
07.2018 - 08.2018
Lead Family Support Worker
Communicare Health Centers
10.2015 - 07.2018
Lead Child Development Worker
Communicare Health Centers
08.2011 - 10.2015
Diploma -
Woodland Senior High