Jennifer Lopez
El Cajon,CA
Summary
Dependable professional with strong communication skills and a proven ability to foster teamwork. Known for adaptability and a positive attitude, contributing to a dynamic work environment. Highly organized and proactive, effectively managing tasks in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Guest Ambassador
San Diego Zoo Safari Park
San Diego, CA
09.2022 - 12.2024
- Instructed guests on available amenities, important locations, and upcoming events
- Accepted tickets and directed guests to desired locations
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Always on high alert for abnormal animal behavior
- Promoted animal safety when guests were in open habitats
Volunteer
Wild Wonders
08.2023 - 11.2023
- Fed and watered wildlife to provide necessary nutrients and keep pets healthy
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe
- Documented observations of animal behavior and physical condition to track health and progress
Hostess, Server, Bartender
Breakfast Republic
02.2022 - 09.2022
- Developed long-term relationships with customers to increase opportunities for repeat business
- Took beverage orders and served drinks during peak meal times
- Built positive relationships with other front-of-house and kitchen staff
- Greeted guests and gathered information to seat groups or place on waitlist
Barista
Starbucks
05.2019 - 04.2022
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Implemented recycling and compost programs to reduce trash waste and improve green footprint
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
Hostess
Farmers Bottega
09.2016 - 08.2017
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Developed long-term relationships with customers to increase opportunities for repeat business
- Managed guest expectations by relaying information regarding hours, wait times and specials
Education
Bachelor of Arts - Environmental Studies, Geography
California State University
San Marcos05.2024
Skills
- Team player
- Highly organized
- Personable and friendly
- Reliable and trustworthy
- Flexible and adaptable
- Active listening and communication
- Fast learner
- Nutritious feeding
- Exercising and playing
- Animal care
- Pet handling
- Safety awareness
Languages
Fluent, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Volunteer
Wild Wonders
08.2023 - 11.2023
Guest Ambassador
San Diego Zoo Safari Park
09.2022 - 12.2024
Hostess, Server, Bartender
Breakfast Republic
02.2022 - 09.2022
Barista
Starbucks
05.2019 - 04.2022
Hostess
Farmers Bottega
09.2016 - 08.2017
Bachelor of Arts - Environmental Studies, Geography
California State University
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