Open To Work
Sonja Nissen
Las Vegas,NV
Work Preference
Summary
My experience in Customer Service and the ability to be dependable a Team Player will give me the ability to use my skills to any Company with professionalism.
Work History
Guest Ambassador
The Courtyard Studio
Las Vegas, NV
- Assisted guests with any questions or concerns they had regarding their stay.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Guest Room Attendant
Luxor Hotel and Casino
Las Vegas, NV
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Sigel
Las Vegas, NV
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated customer accounts,
Research Associate
Precision Opinion
Las Vegas, NV
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Outlined key research in documents, spreadsheets and reports.
- Used databases, physical records, and digital resources to complete in-depth research.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Some College (No Degree) - Criminal Justice
Southern New Hamshire University
Manchester,NHSome College (No Degree) - Criminal Justice
Strayer University-Global
Vernon, VASkills
- Customer Service
- German and Spanish
- Detail-Oriented
- Safety Procedures
- Excellent Written and Communication Skills
- Team Player
References
References available upon request.
Languages
English, German and Spanish
Professional
Spanish
Professional
German
Native/ Bilingual
Timeline
Guest Ambassador
The Courtyard Studio
Guest Room Attendant
Luxor Hotel and Casino
Customer Service Representative
Sigel
Research Associate
Precision Opinion
Some College (No Degree) - Criminal Justice
Southern New Hamshire University
Some College (No Degree) - Criminal Justice
Strayer University-Global