Zhanybek Asakeev
San Carlos,CA
Summary
Dedicated and tech-smart worker with over 10 years of experience in customer service and problem-solving, including roles as a Guest Ambassador at Burj Khalifa and the UAE Pavilion at Expo 2020 Dubai. Eager to use my extensive background to improve customer experiences, I excel at engaging with diverse clientele, delivering exceptional service, and resolving issues with creativity and efficiency.
Overview
7
7
years of professional experience
Work History
Guest Ambassador
EXPO2020 UAE DUBAI
Dubai
09.2021 - 05.2022
- Managed a wide range of 46 duties and obligations proficiently.
- Provided a warm welcome to visitors and accompanied them to designated areas.
- Offered guidance to guests on inquiries and concerns related to their stay.
- Optimized efficiency of guest arrival experience.
Guest Service Ambassador
Burj Khalifa, At The Top
Dubai
01.2020 - 09.2021
- Maintain a polished appearance and be prepared to warmly welcome every guest
- Deliver a professional and courteous greeting to every guest
- Clearly explain the details of the tour, including any safety protocols, to ensure a smooth and secure experience
- Use the microphone effectively to communicate clearly with all guests
- Be ready to use multiple languages to engage guests and address language barriers effectively
Guest Service Representative
Dubai “Opera”
Dubai
08.2020 - 12.2020
- Oversaw ticketing and reservation processes
- Provided exceptional customer service to ensure guest satisfaction
- Providing efficient solutions to customer grievances resulting in high satisfaction rate.
- Coordinate with Other Departments
- Promote Upcoming Events
Receptionist Administrator
B Hotels & Resorts
Bishkek, Kyrgyzstan
05.2018 - 11.2019
- Welcomed guests in a warm and friendly manner during check-in process
- Manage Reservations
- Managed and resolved customer complaints and issues efficiently
- Manage and update guest records ensuring accuracy
- Coordinate with Other Departments
Teacher of Russian Language
University of Southwest Norway
Norway
09.2017 - 11.2017
- Facilitate Cultural Exchange
- Adapt to Student Needs
- Created and maintained a positive learning environment
- Organized activities to enhance language skills
- Develop Lesson Plans
Custom Tufting Rugs
Owners
San Carlos
01.2023 - Current
- Received custom orders from customers.
- Increased rate of orders contacted quickly
- Ensured timely deliveries
- Built strong customer relationships
Education
Major - Management and Tourism
Kyrgyz Economic University
Kyrgyzstan, Bishkek06-2018
Major - Sustainable Development of Tourism
University of Southwest Norway
Norway01.2018
Major - Tourism
College of Economic And Service
Kyrgyzstan, Bishkek07-2015
Skills
- Strong interpersonal skills
- Sales abilities
- Customer Relations
- First Aid Training
- Customer Service
- Computer Skills
- Complaint Handling
- Payment Processing
- Guest Relations
- System updates
LANGUAGES
Kyrgyz
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Timeline
Custom Tufting Rugs
Owners
01.2023 - Current
Guest Ambassador
EXPO2020 UAE DUBAI
09.2021 - 05.2022
Guest Service Representative
Dubai “Opera”
08.2020 - 12.2020
Guest Service Ambassador
Burj Khalifa, At The Top
01.2020 - 09.2021
Receptionist Administrator
B Hotels & Resorts
05.2018 - 11.2019
Teacher of Russian Language
University of Southwest Norway
09.2017 - 11.2017
Major - Management and Tourism
Kyrgyz Economic University
Major - Sustainable Development of Tourism
University of Southwest Norway
Major - Tourism
College of Economic And Service
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