Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Nashary Sanchez

Brooklyn,NY

Summary

Self-motivated professional highly experienced in guest services, known for high productivity and efficient task completion. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Excel in communication, empathy, and adaptability, ensuring smooth client experiences and positive outcomes in all interactions.

Overview

1
1
year of professional experience

Work History

Guest Ambassador

Liberty Science Center
Jersey City, NJ
02.2024 - Current
  • Greet guests in a friendly manner.
  • Manage crowds and queues calmly and efficiently.
  • Assist in training new hires.
  • Experience selling tickets using Tessitura.

Customer Service Representative

Zenni Optical
Brooklyn, NY
05.2023 - 01.2024
  • Provided excellent customer service to resolve customer complaints promptly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Mentored junior team members and managed employee relationships.

Education

Public Health - Health Services Administration

Hudson County Community College
New Jersey

Skills

  • Guest Relations
  • Customer Relations
  • Upselling strategies
  • Strong interpersonal skills
  • Product Sales
  • Complaint Handling
  • Computer Skills

Languages

Spanish
Native/ Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Ambassador

Liberty Science Center
02.2024 - Current

Customer Service Representative

Zenni Optical
05.2023 - 01.2024

Public Health - Health Services Administration

Hudson County Community College

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Nashary Sanchez