Synab Aderemi
Houston,TX
Summary
Experienced Guest Ambassador with robust background in hospitality and customer service. Strengths include exceptional communication skills, problem-solving abilities, and adeptness at creating memorable guest experiences. Proven track record of enhancing customer satisfaction through proactive resolution of complaints and issues, leading to positive reviews and repeat business. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Guest Ambassador
Houston Zoo
Houston, TX
05.2024 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Inspected public areas regularly for cleanliness and maintenance issues.
- Assisted guests by pointing out key features of property to create memorable experiences.
Restaurant Hostess
Plucker Wing Bar
Houston, TX
04.2024 - 07.2024
- Verified accuracy of orders before delivering them to customers' tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
FOH Team Member
Poparazzi's Gourmet Popcorn
Houston, TX
04.2023 - 04.2024
- Greeted and talked pleasantly with customers to promote positive image for business.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
Sales Associate
Burlington Coat Factory Burlington Stores
Houston, TX
04.2023 - 08.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
Cashier
Joellas Hot Chicken
Houston, TX
01.2022 - 09.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Marriage And Family Therapy
Houston Community College
Houston, TX08-2027
Skills
- Safety awareness
- Sales
- Cross-cultural sensitivity
- Strong interpersonal skills
- Guest relations
- Customer relations
- Cash drawer balancing
- Sales transactions
- Charismatic
- Time management
- Strong communications
- Readiest
Affiliations
- Pilates trainer
- Book club
- Dog walker
- Essential cleaner
Timeline
Guest Ambassador
Houston Zoo
05.2024 - Current
Restaurant Hostess
Plucker Wing Bar
04.2024 - 07.2024
FOH Team Member
Poparazzi's Gourmet Popcorn
04.2023 - 04.2024
Sales Associate
Burlington Coat Factory Burlington Stores
04.2023 - 08.2023
Cashier
Joellas Hot Chicken
01.2022 - 09.2022
Marriage And Family Therapy
Houston Community College