Cecilia Harchegani
Oceanside,CA
Summary
Dedicated professional with a proven track record at San Diego Zoo Safari Park, enhancing guest experiences and training new staff. Skilled in safety awareness and exceptional communication, adept at handling emergencies and promoting conservation efforts. Achieved significant improvements in guest satisfaction and team performance, showcasing a commitment to excellence and a passion for environmental conservation.
Overview
8
8
years of professional experience
Work History
Guest Ambassador
San Diego Zoo Safari Park
09.2023 - Current
- Maintained detailed records of account changes, guest incidents and other reportable data.
- Helped to create entertaining, fun and memorable guest experiences.
- Served as a knowledgeable resource for local attractions, offering recommendations tailored to individual preferences.
- Acted as an ambassador for the brand by consistently exemplifying company values in every interaction with guests.
- Trained new Guest Ambassadors on company policies and procedures, contributing to overall team cohesion and performance.
Corpsmember
California Conservation Corps
03.2022 - 08.2023
- Responded to natural emergencies; floods, fires, and oil spills
- Contributed to forest conservation by; performing necessary tree removal, constructing trails and constructing burn piles
- Worked under extreme weather conditions, long work days, scarce resources, and tight deadlines
- Rendered emergency medical treatment to staff when necessary
Teacher’s Aide
San Diego Junior Theatre
03.2017 - 12.2021
- Established and maintained a safe and healthy environment for children.
- Handled confidential correspondence, communicated reports to parents
- Assisted teachers with supervision and care of group of 20 children.
- Mentored individual students needing additional help.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained safety and security by overseeing students in class and recess environments.
Education
Associate of Science - Biology
Miracosta College
Oceanside, CA06-2025
Skills
- Safety awareness
- Exceptional communication
- Customer Relations
- Animal Handling
- Reception support
- Attention to Detail
- First Aid
Timeline
Guest Ambassador
San Diego Zoo Safari Park
09.2023 - Current
Corpsmember
California Conservation Corps
03.2022 - 08.2023
Teacher’s Aide
San Diego Junior Theatre
03.2017 - 12.2021
Associate of Science - Biology
Miracosta College
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