Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Synab Alawiye-Aderemi

Houston,TX

Summary

Guest Ambassador with extensive experience in hospitality and customer service. Demonstrated ability to enhance customer satisfaction through effective communication and proactive problem-solving. Achievements include consistently receiving positive reviews and fostering repeat business. Reliable team player with strong organizational skills and a commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Ambassador

Houston Zoo
05.2024 - Current
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Inspected public areas regularly for cleanliness and maintenance issues.
  • Assisted guests by pointing out key features of property to create memorable experiences.

Server

Saltgrass Steakhouse
01.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Sales Representative Team Leader

AT&T
06.2023 - 05.2024
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.

Restaurant Hostess

Plucker Wing Bar
04.2022 - 07.2023
  • Verified accuracy of orders before delivering them to customers' tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Sales Associate

Burlington Coat Factory Burlington Stores
04.2021 - 08.2022
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Upsold additional items based on customer interests and needs.

Education

Associate of Science - Nursing

The College of Health Care Professions
TX

Skills

  • Safety awareness
  • Sales
  • Cross-cultural sensitivity
  • Strong interpersonal skills
  • Guest relations
  • Customer relations
  • Cash drawer balancing
  • Sales transactions
  • Charismatic
  • Time management
  • Strong communications
  • Readiest
  • Leadership

Certification

  • Texas Alcoholic Beverage Commission Certification(TABC) 
03/11/2024
  • Food Handlers Certification 
03/11/2024

Timeline

Server

Saltgrass Steakhouse
01.2025 - 08.2025

Guest Ambassador

Houston Zoo
05.2024 - Current

Sales Representative Team Leader

AT&T
06.2023 - 05.2024

Restaurant Hostess

Plucker Wing Bar
04.2022 - 07.2023

Sales Associate

Burlington Coat Factory Burlington Stores
04.2021 - 08.2022

Associate of Science - Nursing

The College of Health Care Professions

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Synab Alawiye-Aderemi