Nijmegen Hough
Winston-Salem,USA
Summary
I have many years of experience in management, hospitality and events. I'm a people person and eager to learn new things!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Ambassador
Charlotte Hornets
08.2025 - Current
- Managed and supported high-value clients in premium suites and courtside seating, ensuring an exceptional game-day experience for an NBA team.
- Coordinated with various departments to fulfill guest requests in a timely manner
- Developed and maintained comprehensive event timelines, enhancing workflow efficiency.
- Enhanced concert-goer experience by efficiently managing ticket sales and customer inquiries.
- Analyzed guest feedback trends to inform strategic decisions for service enhancements.
Assistant Manager
Biscuitville
Clemmons, US
03.2022 - Current
- Managed a group of 25+ team members
- Placed and put away delivery orders for the store
- Developed staff schedules to optimize labor costs while maintaining service standards.
- On boarding new employees (I-9)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Wake Forest University/ Aramark
Winston-Salem, US
10.2021 - 10.2022
- Stocking product
- Organizing product displays
- Working POS systems
- Checking out customers
- Cleaning
Sales
Sheetz
Winston-Salem, US
08.2020 - 12.2021
- Provided excelent costumer service
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Barista
Panera Bread
Clemmons, US
06.2018 - 11.2020
- Met time targets consistently by quickly taking orders, processing payments, and passing orders.
- Moved cars through efficiently with expert knowledge of menus and POS system operation.
- Gave each customer friendly service and personalized assistance with menu choices.
- Managed dietary restrictions and allergies with special attention to requests and allergen protocols.
Barista
Barnes & Noble
Winston-Salem, US
11.2019 - 03.2020
- Served more than 30 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistances
- Memorizing recipes
- Welcomed guests with friendly smiles and positive attitude.
- Closed due to Covid
Education
Highschool Diploma -
Davie County Highschool
06.2020
Skills
- Team Management
- Concert/Nba event experience
- Foodservice
- Kitchen Experience
- Barista Experience
- Leadership
- Payroll
- I-9
- Time management
- Teamwork
- Phone etiquette
- Supervising experience
- Serving Experience
- Communication skills
- Conflict management
- Organizational skills
- Food Preparation
- Restaurant Experience
- Hospitality
- Assistant Manager Experience
- Customer relations
- Professional appearance
- Strong interpersonal skills
Certification
- Food Handler Certification, Servsafe, 08/01/23, 08/01/28
- Driver's License, 12/01/27
Timeline
Guest Ambassador
Charlotte Hornets
08.2025 - Current
Assistant Manager
Biscuitville
03.2022 - Current
Cashier
Wake Forest University/ Aramark
10.2021 - 10.2022
Sales
Sheetz
08.2020 - 12.2021
Barista
Barnes & Noble
11.2019 - 03.2020
Cashier/Barista
Panera Bread
06.2018 - 11.2020
Highschool Diploma -
Davie County Highschool