Michael Lane
Arvada,CO
Summary
Positive and upbeat Guest Ambassador offering many years' experience in the field. Hardworking and tenacious with excellent documentation and time management abilities. Desiring a dynamic position with room for advancement.
Overview
25
25
years of professional experience
Work History
Guest Ambassador
The Golden Mill
Golden, CO
12.2021 - 02.2026
- Greeted guests with warm and attentive service to ensure positive experience.
- Assisted guests in navigating the tap wall to enhance their beverage choices.
Project Leader
BECPOS/NCR
Arvada, CO
06.2002 - Current
- Leadership and direction
- Client communication
- Multi-tasking abilities
- Held team meetings to discuss project goals and objectives with fellow team members.
- Determined the appropriate time to make advancements on projects and move on to further stages.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
Restaurant Manager
Chipotle
Denver, CO
06.2001 - 06.2002
- Optimized profits by controlling food, beverage and labor costs daily.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Bachelor of Science - Business Administration
Wright State University
08.1981
Skills
- Staff training and motivation
- Conflict resolution
- Team management
- Leadership and direction
- Client communication
- Multi-tasking abilities
Timeline
Guest Ambassador
The Golden Mill
12.2021 - 02.2026
Project Leader
BECPOS/NCR
06.2002 - Current
Restaurant Manager
Chipotle
06.2001 - 06.2002
Bachelor of Science - Business Administration
Wright State University