Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Gordon

Jersey City,NJ

Summary

Dependable Customer Service Representative of 5 years seeking an opportunity to expand skills and contribute to company success. Able to stay on top of demands in fast-paced environments by effectively using slow periods as well as maintaining an organized, clean, and safe work area with diligent attention to important details. Adheres to protocols and meets special requests with a resourceful nature to exceed guest expectations and increase brand loyalty. Familiar with administrative, financial, and operational best practices.

Overview

7
7
years of professional experience

Work History

Guest Ambassador

Liberty Science Center
01.2022 - Current
  • Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions
  • Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs
  • Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces
  • Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, and control crowds and lines
  • Box Office: Maintain an accurate register throughout the day and successfully reconcile all on-site payments, member and non-member check-ins, ticket/voucher redemptions, and new member sign-ups and accurately input data into LSC’s ticketing system (Tessitura)

Beauty Advisor

Sally Beauty
09.2019 - 12.2021
  • Stock and replenish merchandise according to merchandising layouts
  • Complete points of sale opening and closing procedures including counting the contents of the cash register
  • Meet sales goals while bringing personalized customer service and maintaining long lasting relationships with customers
  • Have extensive knowledge on products, suggest products, explain how products work, demonstrate how to use products, and educate customers on ingredients
  • Maintain store cleanliness and assist with quarterly inventory checks

Customer Service Representative

Dominos Pizza
03.2018 - 09.2019
  • Operate all equipment
  • Stock ingredients from delivery area to storage, work area, walk-in cooler
  • Prepare products
  • Receive and process telephone orders
  • Take inventory and complete associated paperwork
  • Clean equipment and facility approximately daily

Education

High School Diploma -

Snyder High School
Jersey City, NJ

Health Sciences

Great Futures Charter High School Health Sciences
Jersey City, NJ

Skills

  • Customer Service Relationship
  • Microsoft Office and Tessitura
  • Organizational and Analytical Abilities
  • Training, Leadership, and Team-building
  • Problem Solving and De-escalation
  • First Aid Training and CPR Certified
  • Product Sales

Timeline

Guest Ambassador

Liberty Science Center
01.2022 - Current

Beauty Advisor

Sally Beauty
09.2019 - 12.2021

Customer Service Representative

Dominos Pizza
03.2018 - 09.2019

High School Diploma -

Snyder High School

Health Sciences

Great Futures Charter High School Health Sciences

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