Jennifer Lopez
Orange,CA
Summary
Detail-oriented professional with extensive experience in healthcare, marketing, and business operations. Over 6 years of expertise in medical settings includes patient communication, insurance coordination, and high-volume workflow management, complemented by hands-on skills in digital marketing, email campaigns, event coordination, website optimization, and content creation. Proficient in managing multiple priorities while quickly mastering new systems and fostering strong relationships with teams, clients, and customers. Recognized for adaptability, exceptional organizational abilities, and effective communication in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Marketing Manager
T&D Resources
Anaheim, CA
06.2025 - Current
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer insights to refine marketing strategies and improve outreach efforts.
- Led cross-functional teams in implementing integrated marketing communications across digital and traditional platforms.
- Managed budget allocation for marketing initiatives, ensuring optimal resource utilization and cost-effectiveness.
- Analyzed user experience and refined website content layout while elevating SEO performance tailored to B2B manufacturing clients.
- Developed LinkedIn focused messaging aligned with professional and industrial clients
- Supported lead generation efforts using Thomas.net and Apollo.io
Marketing and Brand Manager
Hephaestus Machine Works
Anaheim, CA
06.2025 - Current
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer insights to inform strategic brand positioning and messaging.
- Collaborated with cross-functional teams to align product development with brand strategy and customer needs.
- Managed digital marketing initiatives, including social media, email marketing, and SEO optimization efforts.
- Optimized Shopify product pages and site structure
- Built email first marketing strategies to reduce reliance on social media algorithms
- Developed Instagram and TikTok content strategies mindful of platform restrictions
- Maintained consistent brand voice across website, email, and social channels
Marketing and Event Support
LEADderm Dermatology Conference
Newport Beach, CA
03.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed and updated conference content within the Whova event app
- Coordinated with speakers to support and optimize their social media presence leading up
to the conference - Developed promotional messaging and assets for speakers and sessions
- Conducted outreach to companies for conference sponsorship opportunities
- Assisted with email communications to sponsors, attendees, and medical professionals
- Maintained strict confidentiality and compliance with healthcare industry standards
Dermatology Medical Assistant / Personal Assistant
Dr. Jennifer Soung
Santa Ana, CA
07.2019 - 11.2023
- Managed patient flow in a high-volume clinic (40–45+ patients daily)
- Performed patient intake including vitals and detailed medical histories
- Completed and followed up on prior authorizations for biologic therapies
- Educated patients on treatment plans, medications, and insurance processes
- Communicated with pharmacies, insurance providers, and patients
- Prepped and assisted with procedures including biopsies and minor surgeries
- Utilized EMA (Electronic Medical Assistant EMR system) for documentation
- Supported multiple providers to maintain efficient clinic workflow
Plastic Surgery Medical Assistant
Eugene E. Elliott, MD
Anaheim, CA
06.2018 - 06.2019
- Assisted in both back and front office operations in a surgical setting
- Prepped procedure rooms and ensured sterile environment
- Collected patient histories and prepared patients for procedures
- Reviewed and explained consent forms and post-procedure instructions
- Provided patient education and answered treatment-related questions
- Managed scheduling, confirmations, and patient follow-ups
Internal Medicine Medical Assistant
Usha P. Iyer, MD
Anaheim, CA
06.2017 - 06.2018
- Supported clinic operations with 25+ patients daily
- Performed patient intake including vitals and medical history
- Answered phones and coordinated communication with patients and pharmacies
- Scheduled, confirmed, and rescheduled appointments
- Balanced front office and back office responsibilities
Education
National Certified Medical Assistant - NCMA
Medical Assistant Extern - Cardiology
Mahaveer Khemka
Medical Assistant Diploma - Certified Medical Assistant
American Career College
CA06-2017
Skills
- High-Volume Patient Care (25–45 patients/day)
- Prior Authorizations (Specialty Medications & Biologics)
- EMR: EMA
- Patient Intake & Vitals
- Procedure Preparation & Assistance
- Patient Education
- Insurance Verification & Coordination
- Appointment Scheduling
- Front & Back Office Support
- Communication with Pharmacies & Providers
Accomplishments
Patient Access Management Summit (PAMS) Panel Speaker | Florida, 2024
- Selected to speak on a panel regarding prior authorization processes, patient access, and insurance navigation.
LANGUAGES
English and Spanish (Advance)- Bilingual
Timeline
Marketing Manager
T&D Resources
06.2025 - Current
Marketing and Brand Manager
Hephaestus Machine Works
06.2025 - Current
Marketing and Event Support
LEADderm Dermatology Conference
03.2024 - 06.2024
Dermatology Medical Assistant / Personal Assistant
Dr. Jennifer Soung
07.2019 - 11.2023
Plastic Surgery Medical Assistant
Eugene E. Elliott, MD
06.2018 - 06.2019
Internal Medicine Medical Assistant
Usha P. Iyer, MD
06.2017 - 06.2018
Medical Assistant Extern - Cardiology
Mahaveer Khemka
National Certified Medical Assistant - NCMA
Medical Assistant Diploma - Certified Medical Assistant
American Career College