Jennifer Lowe
Chanhassen,MN
Summary
Sharp and energetic worker successful at troubleshooting and handling customer support issues quickly. 15 years customer service & sales experience as a Master Hair Stylist in high end salon. Well-traveled, proficient in active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.
Overview
16
16
years of professional experience
Work History
Master Hair Stylist
Spalon Montage
07.2007 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Merchandise Planner
Gander Mountain
09.2005 - 08.2006
- Analyzed trends and sales targets to create distribution plans for retail partners.
- Coordinated with design department and retail partners to develop smooth ordering process and efficient delivery of items.
- Predicted, analyzed and maintained Open to Buy (OTB) and supported team on audits and distribution plans.
- Partnered with merchants to predict receipt needs each season and recommended markdown or chase processes.
- Researched competitors' actions in marketing, sales and distribution using competitive shopping.
- Monitored inventory, capacity and movement in retail outlets to maintain optimal levels of stock and resolve inventory discrepancies.
- Generated sales reports and used data to adjust acquisition, assortment and allocation of apparel.
Education
Bachelor of Arts - Management & Communications
Luther College
Decorah, IA05.2005
Cosmetology License - Cosmetology Education
Aveda Institure
Minneapolis, MN06.2007
Skills
- Adaptable to Changing Client Needs
- Problem Anticipation and Resolution
- Client Needs Assessment
- Customer Satisfaction
- Customer Service Process Improvement
- Sales Strategies
- Customer Relationships
Timeline
Master Hair Stylist
Spalon Montage
07.2007 - Current
Merchandise Planner
Gander Mountain
09.2005 - 08.2006
Bachelor of Arts - Management & Communications
Luther College
Cosmetology License - Cosmetology Education
Aveda Institure
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