Jennifer Lozano
Zapata
Summary
Compassionate and detail-oriented professional seeking a role in counseling services to provide quality support, advocate for individuals, and contribute to meaningful, client-centered outcomes. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
27
27
years of professional experience
Work History
Licensed Chemical Dependency Counselor
Zapata County Independent School District
Zapata, Texas
07.2022 - Current
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Supervisor for the Adult Probation Officer
Webb-Zapata County Community Supervision and Corrections Department
Zapata
10.2012 - 05.2022
- Supervised community supervision programs ensuring compliance with departmental policies.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Led training sessions for new employees on best practices and procedures.
- Managed case files and documentation for accuracy and confidentiality.
- Conducted regular team meetings to discuss updates and address concerns.
- Evaluated staff performance and provided constructive feedback regularly.
- Monitored compliance with court orders and rehabilitation requirements effectively.
LCDC
South Texas Council on Alcohol and Drug Abuse
Laredo
10.2011 - 10.2012
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Adult Probation Officer
Webb-Zapata County Community Supervision and Corrections Department
Zapata
10.2007 - 01.2011
- Supervised adult probationers to ensure compliance with court-ordered conditions.
- Conducted regular home visits to assess probationers' living situations and behaviors.
- Developed individualized supervision plans based on assessment results and case needs.
- Collaborated with community resources to facilitate rehabilitation and support services.
- Prepared detailed reports on probationer progress for court reviews and hearings.
- Monitored drug testing results to enforce substance abuse policies effectively.
- Provided crisis intervention and conflict resolution during challenging situations with clients.
- Counseled individuals who have been released from incarceration on how best to reintegrate into society.
- Participated in regular meetings with supervisors to discuss caseloads and strategies for handling challenging situations.
- Developed and implemented individualized case plans for probationers based on risk assessment information.
Intake Officer
Webb County District Attorney's Office
Laredo
01.2000 - 01.2004
- Managed case intake processes for criminal matters.
- Reviewed documents for accuracy and completeness during intake procedures.
- Maintained confidential records in compliance with legal standards.
- Assisted in scheduling appointments and managing case timelines.
- Trained new staff on intake procedures and office protocols.
- Ensured proper data entry into case management systems consistently.
- Conducted follow-up calls to ensure timely completion of all required paperwork.
- Attended conferences focused on best practices related to intake processes.
- Scheduled appointments for prospective clients in accordance with agency policies.
- Assisted in developing individualized service plans based on client needs assessment.
Airplane Director/Receptionist/Billing Clerk
Aero Center Inc.
Laredo
01.1999 - 01.2000
- Directed strategic initiatives to enhance organizational efficiency and operational effectiveness.
- Managed budgetary planning for various departments to ensure financial sustainability.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Education
Masters of Arts & Sciences - Criminal Justice, Sociology
Texas A&M International University
Laredo, TX01.2008
Bachelor of Arts - Psychology, Criminal Justice
Texas A&M International University
Laredo, TX01.2007
Certificate - Introduction to Legal Assisting
Laredo Community College
Laredo, TX01.2000
High School Diploma -
Zapata High School
Zapata, TX01.1998
Skills
- Instruction adherence
- Policy writing
- Case management
- Staff training
- Performance evaluation
- Compliance monitoring
- Community collaboration
- Problem solving
- Crisis intervention
- Effective communication
- Conflict resolution
- Team building
- Time management
- Staff development
- Decision-making
- Schedule development
- Goal oriented
Employment Skills
- Ability to follow instructions
- Efficiently developed communication skills
- Consistently met requirements
- Ethical decision making
- Maintained a cogent client rapport
- Diplomatically resolved problems as needed
Cellular
(956) 324-9068
Certificates Licenses And Awards
- Texas Department of State Health Services, Licensed Drug Offender Education Administrator/Instructor, 05/12
- Texas Department of State Health Services, Licensed DWI Education Administrator/Instructor, 05/11
- Community Supervision and Corrections Department, Outstanding CSCD Employee, 05/11
- Texas Probation Association, Member, 05/09
- Texas Department of Criminal Justice Community Justice Assistance Division, Strategies for Case Supervision, 05/08
- Texas Department of Criminal Justice Community Justice Assistance Division, Community Supervision Officer Certification, 05/07
- Regional Police Academy, Law Updates, 05/07
Areas Of Specialty And Interest
- Criminal Justice Systems/Policing, Courts, Corrections
- Government and Individual Rights
- Court Duties/ Criminal Procedures/ Pre-Sentencing Investigations
- Community Supervision
- Substance Abuse Counseling
- Principles, Methods, and Procedures of the Chemical Dependency Profession
- Mental Health First Aid
- Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Licensed Chemical Dependency Counselor
Zapata County Independent School District
07.2022 - Current
Supervisor for the Adult Probation Officer
Webb-Zapata County Community Supervision and Corrections Department
10.2012 - 05.2022
LCDC
South Texas Council on Alcohol and Drug Abuse
10.2011 - 10.2012
Adult Probation Officer
Webb-Zapata County Community Supervision and Corrections Department
10.2007 - 01.2011
Intake Officer
Webb County District Attorney's Office
01.2000 - 01.2004
Airplane Director/Receptionist/Billing Clerk
Aero Center Inc.
01.1999 - 01.2000
Masters of Arts & Sciences - Criminal Justice, Sociology
Texas A&M International University
Bachelor of Arts - Psychology, Criminal Justice
Texas A&M International University
Certificate - Introduction to Legal Assisting
Laredo Community College
High School Diploma -
Zapata High School