Jennifer L. Szymanski
Hanover,PA
Summary
Assisted teams in achieving project objectives through dedication and hard work. Contributed skills to support high-performance environments. Eager to learn and grow within a collaborative team setting.
Overview
16
16
years of professional experience
Work History
General Warehouse Associate
Plasticoid Company
02.2023 - 06.2024
- Oversaw inventory management by systematically executing regular cycle counts and resolving discrepancies.
- Directed team collaboration initiatives to optimize workflow efficiency and achieve production targets.
- Led quality assurance checks on incoming materials, ensuring compliance with company standards.
- Implemented and enforced compliance with safety protocols to ensure a secure work environment.
- Collaborated with supervisors to drive process improvement initiatives.
- Facilitated comprehensive training sessions for new employees on warehouse procedures, emphasizing equipment operation and safety protocols.
- Oversaw packaging operations by selecting optimal containers, accurately labeling packages, and preparing them for shipment.
- Ensured cleanliness and organization of work area to uphold safety standards.
- Directed operation and maintenance of robotic equipment and injection machines, ensuring optimal production efficiency.
- Assisted supervisor with daily operations tasks. Supported team members in achieving project goals. Contributed to a positive work environment.
Inventory Control/ Customer Service
Carpet Consultants
11.2021 - 02.2023
- Track inventory trends and maintain efficient stock for upcoming commercial sales projects.
- Maintain open orders report and ensure all work orders are closed for end of month reporting.
- Track installers and technician’s daily to ensure job completion.
- Schedule 40 or more cleaning and installation jobs daily.
- Answer calls regarding installation and cleaning issues and resolve issues in a timely manner.
- Work closely with management to evaluate current process and procedure and make changes as needed.
- Resolve any issues with unfinished work orders.
- Process all returns and inform sales off all installation related issues.
- Supervisor: Wendie Higgins
Sales Coordinator
CleanEdge LLP
12.2016 - 10.2021
- Process 60 plus chemical orders daily.
- Support sales team and customers with product information and pricing.
- Send SDS and other chemical documentation to sales and customers.
- Help manage warehouse operations by conducting daily meetings to coordinate between shifts.
- Coordinate tank installs with service and operations to allow a smooth installation.
- Utilizing product, industry knowledge, and experience to assist in training new hires.
- Answer multiple phone lines and transfer to correct department.
- Office and clerical work such as filing, faxing and scanning documentation for sales and management.
- Manage finished goods inventory.
- Supervisor: David Singer
Customer Service Representative/ Team lead
Prometric
12.2013 - 12.2016
- Register and schedule candidates for federal and state based testing nationwide.
- Placing exam orders for food safety clients.
- Processing 40 plus exams each day.
- Tracking escalation trends in order to enhance the candidate experience.
- Working with multiple departments to resolve candidate escalations.
- Utilizing procedural knowledge and experience to assist in training new hires.
- Following company policies and standards to insure daily metrics are met.
- Team lead in multiple projects involving ensuring contractual obligations for specific clients are met and maintained.
- Answering 50+ inbound calls daily.
- Supervisor: Sarah Wagner
Customer Service Representative
Circle K Convenience Store
04.2013 - 05.2013
- Used touch screen cash register; responsible for individual drawer cash out.
- Maintained work space and common areas of establishment.
- Performed duties in fast paced environment while providing excellent customer service.
- Supervisor: Sara
Guest Service Representative
Residence Inn
03.2009 - 04.2011
- Checked guests in/out of hotel.
- Answered multi-line phones and made reservations.
- Kept inventory and placed orders for market items.
- Used problem-solving skills to handle guest needs in a timely and reasonable manner.
- Hosted evening socials.
- Arranged transportation for guest.
- Supervisor: Kate Lewis
Front Desk Associate
Days Inn
06.2008 - 02.2011
- Checked guests in/out of hotel.
- Relayed proper information to housekeeping and maintenance.
- Assigned daily housekeeper room lists.
- Answered multi-line phones and made reservations.
- Showed business rooms for reservations.
- Phone: (410) 761-8300
Education
High School Diploma - General Studies
North County High School
Ferndale, Maryland01.2006
Skills
- Strong customer service
- Excellent attention to detail
- Excellent phone etiquette
- Strong interpersonal skills
- Ability and willingness to learn quickly
- Highly dependable
- Great time management
- Great at multitasking
- Strong leadership skills
Timeline
General Warehouse Associate
Plasticoid Company
02.2023 - 06.2024
Inventory Control/ Customer Service
Carpet Consultants
11.2021 - 02.2023
Sales Coordinator
CleanEdge LLP
12.2016 - 10.2021
Customer Service Representative/ Team lead
Prometric
12.2013 - 12.2016
Customer Service Representative
Circle K Convenience Store
04.2013 - 05.2013
Guest Service Representative
Residence Inn
03.2009 - 04.2011
Front Desk Associate
Days Inn
06.2008 - 02.2011
High School Diploma - General Studies
North County High School