Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna L. Wood

Dayton

Summary

Customer Service Specialist with 9+ years of experience in exceptional customer service, record-keeping, cleaning services, and management roles. Known for enthusiasm, dedication, and a strong work ethic. Experienced warehouse professional with expertise in logistics and inventory management, emphasizing team collaboration and achieving results in a safe work environment. Skilled in order picking, packing, and problem-solving. Proficient in customer engagement, sales strategies, and service excellence through effective communication to drive repeat business. Diligent sales professional with a solid background in retail sales and customer engagement, adept at driving store sales through effective communication, product knowledge, teamwork, and problem-solving.

Overview

12
12
years of professional experience

Work History

General Warehouse Associate

Crocs Distribution Center
02.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.

Sales associate/Full-time sales manager

Rue21
09.2018 - 11.2020
  • Provided excellent customer service, processed POS transactions including cash or credit purchases and refunds, counted cash in register drawer at beginning and end of shift, supervised and guided staff towards maximum performance, trained new employees, and managed schedules and payroll.
  • Key Contributions:
  • Strong communication skills
  • Collaboration and motivation skills
  • Ability to remain calm under pressure
  • Good people skills

Customer Care Specialist

L Brands
10.2015 - 03.2017
  • Provided excellent customer service, as well as documented and maintained customer records.
  • Key Contributions:
  • Provided prompt customer service (via phone and computer) to large customer-base
  • Documented and maintained electronic records of customer information

Hostess/Busser

Elsa’s Cantina Restaurant
08.2014 - 10.2015
  • Provided excellent customer service, as well as maintained a clean, comfortable environment for customers.
  • Key Contributions:
  • Greeted/provided seating for customers
  • Ensured cleanliness of restaurant

Hostess/Server

Steak-N-Shake
02.2013 - 08.2014
  • Provided excellent customer service, as well as maintained a clean, comfortable environment for customers.
  • Key Contributions:
  • Greeted/provided seating for customers
  • Delivered exceptional service by serving each guest in a timely, friendly manner
  • Promptly served all food courses/beverages to guest
  • Maintained safety/cleanliness of restaurant

Education

Associates of Applied Science - Veterinarian Technology

Sinclair Community College
Dayton, Ohio

High School Diploma - undefined

Northridge High School
Dayton, OH
05.2014

Skills

  • Excellent Customer Service
  • Record-keeping capabilities
  • Strong organization and computer skills
  • Reliable and driven, with strong time management and prioritization capabilities
  • Upbeat and positive, with outstanding communication skills
  • Quick learner and creative
  • Can work calmly under pressure
  • Warehouse operations

Timeline

General Warehouse Associate

Crocs Distribution Center
02.2021 - Current

Sales associate/Full-time sales manager

Rue21
09.2018 - 11.2020

Customer Care Specialist

L Brands
10.2015 - 03.2017

Hostess/Busser

Elsa’s Cantina Restaurant
08.2014 - 10.2015

Hostess/Server

Steak-N-Shake
02.2013 - 08.2014

High School Diploma - undefined

Northridge High School

Associates of Applied Science - Veterinarian Technology

Sinclair Community College

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