Jariza Payano
Childs,PA
Summary
I am an ambitious, goal oriented person, seeking an opportunity to embark on a career. A Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
7
7
years of professional experience
Work History
General Warehouse Associate
The Home Depot
Pittston, PA
11.2023 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as Number pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Patient Care Coordinator
Spine Sports & Interventional Pain Medicine
Brooklyn, NY
06.2023 - 10.2023
- Check in / check out patients
- Work with NextGen and Microsoft
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
Front Desk Coordinator
Spine Sports & Interventional Pain Medicine
Brooklyn, NY
02.2023 - 06.2023
- Check in patients
- Answer phone calls
- File charts and papers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
Fulfillment/Retail Associate
Macy's
The Bronx, NY
11.2022 - 01.2023
- Processing online orders
- Processing pick up orders
- Cashier
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Personal Shopper
Fresh direct
The Bronx, NY
05.2022 - 10.2022
- Pick and pack customers orders
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Retail Associate
Macy's Backstage
The Bronx, NY
10.2017 - 01.2020
- Cashier
- Fitting room area
- Back of house/stocking area
- Fulfillment area
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
- Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
Education
Bronx Compass High School
06.2017
Skills
- Excellent Customer Service
- Bilingual
- CPR/First Aid Certified
- Multitasking
- Organization
- Problem solving
- Patience
- Microsoft Word and Excel
- Powerpoint
- Mathematics
- Quick learner
- Excellent Communication skills
- Loading and unloading
- Warehouse Organization
- Cleaning and Organizing
- Punctual and Dependable
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
General Warehouse Associate
The Home Depot
11.2023 - Current
Patient Care Coordinator
Spine Sports & Interventional Pain Medicine
06.2023 - 10.2023
Front Desk Coordinator
Spine Sports & Interventional Pain Medicine
02.2023 - 06.2023
Fulfillment/Retail Associate
Macy's
11.2022 - 01.2023
Personal Shopper
Fresh direct
05.2022 - 10.2022
Retail Associate
Macy's Backstage
10.2017 - 01.2020
Bronx Compass High School