Yanni Dolbec
Worcester,MA
Summary
Detail-oriented professional with experience in customer service, project management, and warehouse operations, adept at improving processes and resolving issues efficiently. Strong communicator with proven ability to manage multiple tasks and collaborate effectively with teams. Eager to leverage skills in a Customer Service Representative role to enhance client satisfaction and support organizational goals.
Overview
13
13
years of professional experience
Work History
General Warehouse Associate
Imperial Distribution Inc.
Worcester, MA
10.2025 - Current
- Loaded and unloaded delivery vehicles using appropriate material handling equipment such as dollies and carts.
- Reported any damages or discrepancies to supervisors immediately upon discovery.
- Provided feedback regarding product quality issues during internal audits.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Assembled and disassembled pallets of merchandise for storage.
- Operated manual pallet jack to move products throughout warehouse.
- Assisted with stocking shelves and organizing warehouse.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Completed physical inventories and cycle counts following correct procedures.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Packed orders in accordance with customer specifications.
- Prepared work orders, bills of lading, and shipping orders to route materials.
- Performed regular cycle counts to ensure inventory accuracy.
- Corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
BENECARE
US
05.2025 - 08.2025
- Worked in systems like, Masshealth Dental Department website, RDS, Outlook, PACE, MMIS
- Assisted with Claims, Prior authorizations, denials, Dental procedural codes.
- Spoke to dental provider and Masshealth providers.
- Worked through temp group the Nagler group.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
Customer Service and Insurance Specialist
Various Companies
US
01.2018 - 01.2024
- Delivered exceptional customer service, resolving 90% of inquiries on the first call using Salesforce CRM, improving client satisfaction scores by 20%.
- Managed up to 5 projects concurrently with Microsoft Project, ensuring timely completion and adherence to quality standards, contributing to a 15% increase in efficiency.
- Generated comprehensive sales reports using Excel that identified key trends, supporting strategic decision-making.
- Collaborated with team members using Microsoft Teams to streamline customer service processes, reducing service time and boosting team productivity.
Agency Contract Management Representative
Farmers Insurance Company
US
01.2021 - 01.2024
- Streamlined onboarding processes for new agents by creating DAP codes with OnBase workflow management, increasing efficiency by 28% in agent activation times.
- Supported the merger of MetLife auto and home with Farmers, ensuring a smooth transition of client services and operations using Salesforce for data integration.
- Managed compliance training records for over 100 agents with Excel and internal compliance tracking software, ensuring 100% compliance with industry regulations during the merger.
Field Sales Admin
MetLife
US
01.2020 - 01.2021
- Handled over 40 calls daily using Avaya, maintaining a 98% adherence to call handling standards and enhancing client satisfaction.
- Processed 90 financial transactions weekly with 100% accuracy using FSR systems, ensuring smooth and reliable service delivery.
Customer Service Representative
BNY Mellon
US
01.2019 - 01.2020
- Efficiently managed over 60 member calls daily using Avaya, resolving 90% of inquiries on first contact, contributing to higher customer satisfaction.
- Documented member interactions with 98% accuracy in Salesforce, enhancing service tracking and follow-up efficiency.
Business Consultant
Better Business Bureau
US
01.2018 - 01.2019
- Managed over 200 inbound and outbound calls daily using automated dialing systems, handling customer inquiries and providing sales support.
- Delivered targeted sales pitches to potential clients using scripted communication techniques, achieving consistent call targets.
- Assisted customers with product information and service options, contributing to increased client engagement and conversion rates.
Sales and Retail Associate
Various Companies
US
01.2013 - 01.2018
- Improved accuracy of rebate check processing by 25% through meticulous data verification using Sage, IMS, and Paradox.
- Enhanced store presentation and organization, contributing to a 15% increase in sales during promotional periods by implementing planogram strategies.
- Provided prompt and courteous service, handling up to 50 calls daily using in-store CRM systems, boosting customer satisfaction scores by 15%.
Education
Mental Health
Becker College
2016
High School Diploma - undefined
Tahanto Regional High School
MA07-2009
Mental Health First Aid - Mental Health
Becker College
Worcester, MA2016
Skills
- Customer Service Excellence
- Project Management
- Data Analysis
- Team Collaboration
- Compliance Management
- Sales Reporting and Analysis
- Process Improvement
- Multitasking and Time Management
- Effective Communication
- Problem-solving abilities
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
- Time management
- Reliability
- Adaptability
- Effective communication
- Professionalism
- Organizational skills
- Positive attitude
- Verbal and written communication
- Analytical thinking
- Interpersonal skills
- Adaptability and flexibility
- Material handling
- Self motivation
- Basic mathematics
- Warehouse operations
- Active listening
- Handheld scanners
- HIPAA compliance
- Self-motivated and disciplined
- Shipping and receiving
- Computer skills
- Pallet jacking
- Data entry
- Quality control
- Customer relations
- Customer engagement
- Loading and unloading
Timeline
General Warehouse Associate
Imperial Distribution Inc.
10.2025 - Current
BENECARE
05.2025 - 08.2025
Agency Contract Management Representative
Farmers Insurance Company
01.2021 - 01.2024
Field Sales Admin
MetLife
01.2020 - 01.2021
Customer Service Representative
BNY Mellon
01.2019 - 01.2020
Customer Service and Insurance Specialist
Various Companies
01.2018 - 01.2024
Business Consultant
Better Business Bureau
01.2018 - 01.2019
Sales and Retail Associate
Various Companies
01.2013 - 01.2018
High School Diploma - undefined
Tahanto Regional High School
Mental Health
Becker College
Mental Health First Aid - Mental Health
Becker College