Kathlyn Miller
Elma,WA
Summary
Accomplished professional with a proven track record at The Home Depot Distribution Center, adept in adaptability and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional attention to detail and a commitment to excellence. Skilled in inventory management and team leadership, consistently driving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
General Warehouse Associate
The Home Depot Distribution Center
10.2021 - Current
- Unloaded, received and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
Escalations Specialist
Overstock.com Inc
07.2019 - 10.2021
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
Assistant Manager
Little Caesars Pizza
03.2017 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer satisfaction
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Aberdeen High School
Aberdeen, WA06.2018
Skills
- Adaptability
- Problem-Solving
- Self-Motivated and Disciplined
- Attention to Detail
- Punctual and Dependable
- Drives excellence
Timeline
General Warehouse Associate
The Home Depot Distribution Center
10.2021 - Current
Escalations Specialist
Overstock.com Inc
07.2019 - 10.2021
Assistant Manager
Little Caesars Pizza
03.2017 - 01.2021
High School Diploma -
Aberdeen High School
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