Jennifer Luckett
Myrtle Beach,SC
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 10 years of related experience to a challenging new role.
Overview
10
10
years of professional experience
Work History
Engagement Manager
STARTEK
Myrtle Beach, SC
04.2014 - 08.2018
- Supervised a team of 9 area managers and 160 associates.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Completed supervisor performance reviews each quarter, offering praise and recommendations for improvement.
- Established and maintained vendor partnerships.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Met with clients to understand needs and develop proactive solutions.
- Consulted with teams on established best practices and process improvements.
- Helped with product rollouts as a subject matter expert.
- Assisted with negotiations and sales closings.
Customer Service Supervisor
Startek Jonesboro
Jonesboro, AR
08.2008 - 04.2014
- Researched complex problems and resolved issues in a timely manner.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Coordinated department schedules to maximize coverage during peak hours.
- Oversaw team of 16 customer service professional assisting residential and business customers.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Lee High School
Marianna, AR1999
Skills
- Client relations
- Best practices optimization
- Conceptual thinking
- Oral and written communication
- Brand development
- New employee mentoring
- Project management
- Team leadership
Timeline
Engagement Manager
STARTEK
04.2014 - 08.2018
Customer Service Supervisor
Startek Jonesboro
08.2008 - 04.2014
High School Diploma -
Lee High School
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