Kaitlyn Cooke
Charlotte,NC
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring my experience into a new role within the Marketing function.
Overview
5
5
years of professional experience
Work History
Engagement Manager
Intapp
07.2022 - Current
- Met with clients to understand needs and develop proactive solutions.
- Consulted with teams on established best practices and process improvements.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Helped with product rollouts for various Intapp industries and products.
- Provided exceptional client service and communication to multiple enterprise accounts.
Associate Engagement Manager
Intapp
06.2021 - 07.2022
- Met with clients to understand needs and develop proactive solutions.
- Consulted with teams on established best practices and process improvements.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
Associate Project Manager
JLL
08.2019 - 06.2021
- Oversaw project budgets up to $3 million.
- Tracked and managed project documentation, project scheduled, financials, as well as provided weekly status updates to the client and GC's.
- Coordinated vendor activities to ensure full compliance with project and safety policies & procedures.
- Contributed towards meeting personal and team CPI's and KPI's
Project Coordinator
JLL
12.2018 - 08.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Generated weekly and monthly reports for the account team members and leadership.
- Supported the accounts PMO with process improvement and change management.
Education
Bachelor of Science - Public Relations And Organizational Communication
East Carolina University
Greenville05.2016
Skills
- Project Management
- Budget Development and Adherence
- Managing Revenue Projections
- Status Updates
- Functional and Business Requirements
- Conflict Management
- Client Relations
- Workflow Planning
- Cross-Functional Collaboration
Timeline
Engagement Manager
Intapp
07.2022 - Current
Associate Engagement Manager
Intapp
06.2021 - 07.2022
Associate Project Manager
JLL
08.2019 - 06.2021
Project Coordinator
JLL
12.2018 - 08.2019
Bachelor of Science - Public Relations And Organizational Communication
East Carolina University
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