Mohan Govindaswamy
Vancouver
Summary
Accomplished Engagement Manager with a proven track record at Tata Consultancy Services, excelling in project management and COBOL development. Leveraged Agile methodologies to enhance operational efficiencies, achieving a significant 98.23% in automated monitoring. Demonstrates strong leadership in driving team success and delivering cost-saving solutions, underscoring a commitment to continuous improvement and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Engagement Manager
Tata Consultancy Services
06.2015 - Current
- Client: Kaiser Permanente
- Oversaw delivery and operations for a large HMO with 80 employees across India, Mexico, and the USA.
- Handled the support and management of more than 35 proprietary CSAS software applications.
- Optimized functionality of in-house application monitoring solutions to streamline processes.
- Consistently fulfilled SLA obligations for every incident.
- Supervised support leads in providing effective solutions for customers.
- Streamlined monitoring for the L1.5 team by integrating over 35 applications with Sitescope, PigPanda, and Dynatrace.
- Streamlined over 100 standard operating procedures through digitalization.
- Prepared and delivered daily reports on incidents to customers.
- Coordinated and executed regular governance meetings.
- Executed multiple automations delivering consistent savings exceeding 500 hours per month.
- Focused on ongoing improvements to generate more than a 5% reduction in customer costs annually.
- Executed strategies for AMS.
- Enhanced system uptime, raising availability from 99.72% to 99.99%.
- Established over 300 digital SOPs with MTTR under 15 minutes.
- Automation – Designed and set up an automation platform to provide a recurring effort reduction of 500+ hours per month over a span of 18 months.
- Enhanced efficiency of automated monitoring within customer application landscape, achieving a rise from 43% to 98.23%.
- Developed comprehensive knowledge management system with 'Support Guides' and 'Knowledge Articles'.
- Streamlined incident processes to cut cycle time by 60%.
Project Manager
Tata Consultancy Services
Chennai
08.2012 - 05.2015
- Client: Kaiser Permanente.
- Managed the execution of intricate Support and Enhancement IT projects with senior leaders, enhancing processes through open communication between business units and IT.
- Calculated effort and cost for transition projects.
- Designed transition planning based on SME availability and application complexity.
- Facilitated knowledge transfer from key SMEs to the team.
- Executed resource planning tailored to application load.
- Monitored transition progress, budgeting, and forecasting.
- Defined strategy and designed solutions for enhancement projects.
- Facilitated weekly progress updates and monthly governance discussions.
- Tracked monthly efforts and conducted utilization reporting.
- Developed and distributed strategic timelines for enhancement projects.
- Performed quality control checks on deliverables to ensure compliance with standards.
- Ensured comprehensive quality control for deliverables.
- Work with various stakeholders through the life cycle of the project to ensure that the requested changes are migrated correctly to production, as per schedule.
Sr Developer / Project Lead
Tata Consultancy Services
11.2008 - 07.2012
- Client: Kaiser Permanente
- Developed and integrated a variety of projects within mainframe environments.
- Provided round-the-clock support to ensure COBOL, DB2, JCL, and online applications remained operational.
- Designed and implemented batch and online systems for different business functions utilizing COBOL, DB2, and VSAM.
- Facilitated onboarding for new members in service provider programs.
- Developed a range of reports for business users.
- Offered vision and leadership to team members regarding project goals.
- Managed complex project implementations involving teams stationed at various global locations.
- Coordinated activities related to Service Provider non-member engagement efforts and data extraction.
Developer
Tata Consultancy Services
12.2005 - 10.2008
- Client: Target Corporation.
- Executed technical design, coding, and testing activities related to various applications.
- Designed and maintained applications utilizing DB2, JCL, ISPF, COBOL, and VSAM to meet business needs.
- Offered expertise in resolving challenges for complex systems leveraging COBOL, JCL, VSAM, and DB2 technologies.
- Resolved online and batch issues, ensuring smooth system operations.
- Conducted comprehensive data analysis and management across various environments.
- Reviewed quality procedures for all project stages, ensuring COBOL, JCL, and application programs met standards.
- Revamped solutions incorporating COBOL, JCL, VSAM, DB2 and other tools.
- Conducted code reviews to ensure quality and adherence to standards.
- Delivered around-the-clock support for all application suite production issues.
Developer
Accenture
Chennai
06.2005 - 12.2005
- Executed system updates using COBOL, JCL, and DB2.
- Generated preliminary analysis documentation outlining code modifications and their respective locations.
- Developed and reviewed streamlined software structures.
- Conducted focused unit tests for software modules to verify performance.
- Evaluated codebases to verify precision and maintain high standards.
- Executed thorough system testing processes.
Education
Bachelor of Engineering - Computer Science
University of Madras
IndiaSkills
- Project management
- Scrum
- Incident Management
- Release Management
- Change Management
- Agile Methodology
- Microsoft Project
- All Fusion Gen
- COBOL
- JCL
- DB2
- VSAM
- MS Word
- MS PowerPoint
- MS Excel
Certification
- PSM-I: Professional Scrum Master in Agile Methodologies
- ITIL 4 Foundation
Timeline
Engagement Manager
Tata Consultancy Services
06.2015 - Current
Project Manager
Tata Consultancy Services
08.2012 - 05.2015
Sr Developer / Project Lead
Tata Consultancy Services
11.2008 - 07.2012
Developer
Tata Consultancy Services
12.2005 - 10.2008
Developer
Accenture
06.2005 - 12.2005
Bachelor of Engineering - Computer Science
University of Madras
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