Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Luna

San Diego,CA

Summary

Versatile professional with a successful track record in healthcare compliance, credentialing, and remote coordination. Proven expertise in managing processes efficiently and exceeding goals. Bilingual in English and Spanish, Excel in communication, adaptability, and fostering collaboration within remote teams. Recognized for a proactive approach and commitment to organizational efficiency. Enthusiastic about transitioning skills to the role of a Candidate Experience Specialist at GitLab. Eager to contribute and keen on learning new skills to enhance the candidate experience and hiring practices.

Overview

13
13
years of professional experience

Work History

Compliance Coordinator

Stability Healthcare
09.2020 - 10.2023
  • Efficiently managed verification of credentials for travel clinicians across multiple medical facilities nationwide, demonstrating strong remote work capabilities.
  • Coordinated and scheduled clinicians' medical requirements to ensure compliance throughout their assignments.
  • Maintained accurate record-keeping and provided regular updates on provider credentials remotely, ensuring compliance with state, federal, and Stability Healthcare guidelines.
  • Tracked and updated expiring clinician credentials, guaranteeing compliance while working remotely.
  • Established strong rapport with associate vendors, recruiters, and account managers, expediting fulfillment of staff needs for medical facilities.
  • Collaborated effectively with internal partners to exceed weekly active goal targets.
  • Utilized courteous and professional customer service skills to ensure timely and efficient service delivery.
  • Actively participated in remote team environment, sharing ideas and providing process improvement feedback.
  • Demonstrated proficiency in remote vendor management systems, including Shiftwise, Fieldglass, Magnit/WAND, Medefis, and Vizient.
  • Proactively processed and credentialed an unprecedented volume of candidates for crisis staffing remotely in direct response to COVID-19 pandemic, ensuring rapid deployment of healthcare professionals during a critical time.

Credentialing Analyst II

AMN Healthcare
01.2019 - 09.2020
  • Actively participated in beta testing, training, and launch of Salesforce's new SMS feature, showcasing adaptability to remote technology.
  • Led team calls during daily remote team huddles.
  • Served as a mentor/peer advisor for new hires, fostering strong customer service, morale, and teamwork philosophies among the team.
  • Participated in the Kaiser 2020 flu season credentialing pool.
  • Encouraged timely document submission by establishing deadlines and monitoring document submission process remotely to deliver fully compliant packets to client facilities.
  • Coordinated with candidates to determine appropriate dates, times, and locations for candidates to complete necessary compliance steps.
  • Processed and successfully credentialed an unprecedented surge of candidates for crisis staffing remotely in response to COVID-19 pandemic
  • Supported high-visibility MSP accounts like Kaiser, Providence, St. Jude, Tenet, etc., while working remotely.

Credentialing Analyst I

AMN Healthcare
01.2016 - 01.2019
    • Participated in Salesforce beta testing for team local.
    • Identified inefficiencies within Salesforce for continued improvement in the system.
    • Assisted in Onward transition into Salesforce during peak season.
    • Took on the challenge of assisting colleagues during the Kaiser flu season.
    • Mentored new credentialing analysts & coordinators, with successful outcomes.
    • Successful partnership with internal branch sales partners to meet weekly active goal.
    • Ensure all providers meet requirements in compliance with state, federal & AMN guidelines.
    • Consistently meeting and exceeding monthly audit expectations.
    • Knowledgeable and experienced with different vendor management systems such as Shiftwise, Fieldglass, Workforce & Vizient.

Vendor Credentialing Analyst

AMN Healthcare
05.2015 - 01.2016
  • Verified credentials for per diem & travel clinicians for multiple facilities across the nation.
  • Provided record keeping updates on provider credentials to ensure that they are compliant prior & during their assignments.
  • Built rapport & followed up with associate vendors & account managers to expedite the process of fulfilling staff needs for medical facilities in a timely manner, through the use of courteous & professional customer service skills.
  • Utilized courteous and professional customer service skills to ensure timely and efficient service delivery.

Senior Teller

J.P Morgan Chase & Co.
04.2011 - 05.2015
    • Custodianship of Teller Cash Dispensers.
    • Custodianship of ATMs.
    • Consistently balanced a personal cash drawer.
    • Reported required federal information as outlined by the Bank Secrecy Act.
    • Adhered to federal banking regulations.
    • Exceeded individual sales goals while increasing customer acquisition by collaborating with bankers.
    • Oversaw ordering of all branch supplies.
    • Functioned as lead teller in absence of management and provided guidance and coaching for new tellers.

Education

High School Diploma -

John F Kennedy High School
Bronx, NY
06.2007

Skills

    Bilingual

    Communication

    Adaptability

    Detail Oriented

    Remote work experience

    Organization

    Problem-Solving

    Time Management

    Multi-Tasking

    Team Collaboration

    Software & Tools

Languages

Spanish
Native or Bilingual

Timeline

Compliance Coordinator

Stability Healthcare
09.2020 - 10.2023

Credentialing Analyst II

AMN Healthcare
01.2019 - 09.2020

Credentialing Analyst I

AMN Healthcare
01.2016 - 01.2019

Vendor Credentialing Analyst

AMN Healthcare
05.2015 - 01.2016

Senior Teller

J.P Morgan Chase & Co.
04.2011 - 05.2015

High School Diploma -

John F Kennedy High School

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