Jennifer Lyman
Medford,MA
Summary
Proven track record in enhancing customer service and teamwork. Skilled in time management and proficient in various computer programs. Excel in streamlining operations and improving service delivery. Demonstrated ability to lead and collaborate effectively, achieving significant improvements in efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Crew Member
Trader Joe's
Arlington, MA
08.2022 - Current
- Complete section order daily
- Demonstrated strong multitasking abilities.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
Transaction Auditor
Parallon
Work From Home
02.2000 - Current
- Confirm automated payments from insurance carriers are posted accurately from client system.
- Add missing transactions per client.
- Advise clients on corrections that need to be made.
- Review month end client statements.
- Create monthly spreadsheet for 10 managers.
- Maintained confidentiality, handling sensitive information
- Followed established auditing processes to meet internal and regulatory requirements.
Education
Bachelor of Arts - Psychology/Economics
Framingham State University
Framingham, MASkills
- Exceptional Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Various computer programs
- Ability to work independently
- Ability to work in fast-paced environment
- Various computer programs
Timeline
Crew Member
Trader Joe's
08.2022 - Current
Transaction Auditor
Parallon
02.2000 - Current
Bachelor of Arts - Psychology/Economics
Framingham State University