JENNIFER LYNN FAES
Flushing,MI
Summary
Accomplished and dedicated customer service representative transitioning into a pet care provider role. Proven expertise in building strong relationships and delivering exceptional service, complemented by a genuine passion for animal welfare. Strong interpersonal skills and a commitment to excellence will positively contribute to any team environment. Prepared to leverage diverse experiences to ensure the highest level of care and support for pets and their owners.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Deka Lash
McMurray, PA
11.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed appointment scheduling to optimize service efficiency and reduce wait times.
- Implemented feedback mechanisms to enhance customer satisfaction and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Elementary Teacher
Fordline Elementary School
Southgate, MI
08.2002 - 09.2023
- Provided instructional, management, and assessment strategies to meet the different needs of 42 3rd-grade students
- Created, administered, and graded tests, essays, and quizzes, returning all assessments within 4 days of completion
- Created daily unit and lesson plans for 5 subjects
- Analyzed assessment data per individual student to create IEPs and provide each student with an individual learning path
- Collaborated with colleagues across all content areas and grade levels to adopt additional teaching methodologies and strategies
- Maintained effective communication with colleagues & parents
Animal Caretaker Volunteer
Friends For Animals Of Metro Detroit
Dearborn, MI
06.2021 - 05.2023
- Provided daily care for animals, including feeding, grooming, and exercising various species.
- Assisted in maintaining clean and safe animal habitats through regular sanitation practices.
- Supported adoption events by engaging with potential adopters and providing information on pet care.
- Monitored animal health and behavior, reporting any concerns to veterinary staff promptly.
- Enhanced visitor experience by sharing knowledge about various animals and their habitats.
- Contributed to the overall success of the organization through diligent volunteer work and dedication to animal care.
Retail Sales Associate
Macy's
Ann Arbor, MI
06.2018 - 10.2018
- Recommended products based on customer preferences
- Processed sales transactions for a variety of clothing and jewelry products
- Implemented back-to-school product displays, boosting sales during peak school-shopping season
Elementary Teacher
Ann Visger Elementary School
River Rouge, MI
08.1996 - 06.2001
- Provided instructional, to meet management, and assessment strategies to meet the different needs of 28 kindergarten and first grade students
- Created daily unit and lesson plans for six subjects
- Analyzed assessment data per individual student to create IEPs and provide each student with an individual learning path
- Fostered student curiosity through hands-on activities and field trips
- Maintained effective communication with colleagues and parents
Education
Masters of Education - Elementary Education
University of Michigan-Dearborn
Dearborn, MIBachelor of Science - undefined
Eastern Michigan University
Ypsilanti, MISkills
- Verbal Communication
- Multi tasking
- Problem solving
- Management
- Organization
- Collaboration
- Critical Thinking
- Written Communication
Affiliations
Mercy For Animals animal rights advocate
Certification
- Professional Teaching License-MI
- Life, Accident, and Health Insurance Producer License-MI
- Life, Accident, and Health Insurance Producer License-IN
Timeline
Customer Service Representative
Deka Lash
11.2024 - Current
Animal Caretaker Volunteer
Friends For Animals Of Metro Detroit
06.2021 - 05.2023
Retail Sales Associate
Macy's
06.2018 - 10.2018
Elementary Teacher
Fordline Elementary School
08.2002 - 09.2023
Elementary Teacher
Ann Visger Elementary School
08.1996 - 06.2001
Bachelor of Science - undefined
Eastern Michigan University
Masters of Education - Elementary Education
University of Michigan-Dearborn