Jennifer MacDuff
Netcong
Summary
Detail-oriented Certified Pharmacy Technician with expertise in medication management and customer service. Proven ability to train new staff and enhance workflow efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Ledgewood, NJ
09.2008 - Current
- Managed medication inventory to ensure accuracy and availability for patient needs.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Maintained compliance with state and federal regulations in pharmacy operations.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Lead Teacher
KinderCare Learning Centers
Cedar Knolls, NJ
06.2004 - 09.2008
- Developed and implemented age-appropriate curriculum fostering cognitive and social development.
- Mentored junior teachers to enhance classroom management techniques and instructional strategies.
- Collaborated with parents to support children's learning and development through regular communication.
- Designed engaging lesson plans integrating diverse learning styles and educational standards.
- Established a positive classroom environment promoting respect, cooperation, and emotional growth.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Education
Bachelor of Arts - Elementary Education
King's College
Wilkes-Barre, PA05-2004
High School Diploma -
Jefferson Township High School
Oak Ridge, NJ06-1998
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
- APhA Certified
- CPR Certified
Timeline
Certified Pharmacy Technician
Walgreens
09.2008 - Current
Lead Teacher
KinderCare Learning Centers
06.2004 - 09.2008
Bachelor of Arts - Elementary Education
King's College
High School Diploma -
Jefferson Township High School