JENNIFER MACIAS
San Antonio,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, ensuring smooth daily operations.
Experience delivering customer service and including clerical support and public interaction scheduling, data entry.
Overview
19
19
years of professional experience
Work History
Float Pool Receptionist
UT Health San Antonio
03.2024 - Current
- Greeted incoming patients / family members provide professionally friendly and knowledgeable assistance.
- Check in check out patients.
- Confirmed cancelled and reschedule appointments.
- Prepare letters for mail out for missed / future appointments.
- Upload documents in Epic system.
- Change any demographics as needed in Epic.
- Ensure completion of registration is correct and accurate.
- Maintained confidentiality of information regarding patient.
- Collect copays / past due balances.
- Run cash drawer / Trust commerce report at end of shift.
- Kept reception area clean and neat to give visitors positive first impression.
- Travel to all UT clinics on a daily basis for front desk coverage.
Substitute Teacher
South San Antonio Independent School District
08.2023 - 03.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, For positive learning atmosphere.
- Repeatedly requested as substitute teachers.
- Developed strong rapport with students through consistent encouragement and support.
Customer Service Representative
H&R Block
01.2023 - 04.2023
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawer.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Direct Care Worker
Krucial Rapid Response
01.2022 - 03.2023
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Monitored undocumented children and report physical and behavioral changes to supervisor.
- Kept undocumented children engaged in social networks and communities for personal health and growth.
- Encouraged and supported undocumented children to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported undocumented children to medical and dental appointments to provide support.
Caregiver
En Su Casa Caregivers
06.2019 - 01.2023
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Went grocery shopping and paid bills for client.
Direct Care Worker
Endeavors
05.2014 - 06.2021
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Monitored undocumented children and report physical and behavioral changes to supervisor.
- Kept undocumented children engaged in social networks and communities for personal health and growth.
- Encouraged and supported undocumented children to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported undocumented children to medical and dental appointments to provide support.
DATA ENTRY SPECIALIST
ENDEAVORS
07.2015 - 11.2019
- Screen incoming calls for eligibility for Veterans program.
- Make copies scan documents for intake and case managers.
- Make 90 day follow up calls for veterans who have been exited from program.
- Email case manager or intake department if Veteran leaves a message for them.
- Archive files in storage room.
- Enrollee and Exit Veterans and family's in Homeless Management.
- Information System.
- Attended and assisted employment specialist at job fairs.
- Attended meetings and trainings in a group setting.
- Attended training at Haven For Hope.
RECEPTIONIST
ENDEAVORS
06.2006 - 06.2015
- Welcome visitors and clients in a professional manner.
- Enroll families in the After-School Program.
- Assist current employees and review job applications.
- Provide information about the programs Family Endeavors offers.
- Answer 12-line switchboard to screen and transfer calls appropriately.
- Distribute payroll checks and mileage checks to employees.
- Responsible for making collection calls each month.
- Sort and distribute mail.
- Contribute to quarterly training and meetings.
Education
High School Diploma -
Victory
10.2019
Skills
- Professional and friendly interpersonal skills
- Multi – line phone operation
- Attention to detail
- Time management
- Proficient
- Data entry
- Documentation and reporting
- Customer service
- Courteous and professional
- Bilingual
- Clerical support
Languages
English
Native or Bilingual
Timeline
Float Pool Receptionist
UT Health San Antonio
03.2024 - Current
Substitute Teacher
South San Antonio Independent School District
08.2023 - 03.2024
Customer Service Representative
H&R Block
01.2023 - 04.2023
Direct Care Worker
Krucial Rapid Response
01.2022 - 03.2023
Caregiver
En Su Casa Caregivers
06.2019 - 01.2023
DATA ENTRY SPECIALIST
ENDEAVORS
07.2015 - 11.2019
Direct Care Worker
Endeavors
05.2014 - 06.2021
RECEPTIONIST
ENDEAVORS
06.2006 - 06.2015
High School Diploma -
Victory
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