JENNIFER MAJCHER
Livonia,MI
Summary
Strategic well-being leader focused on program growth, team development, and client retention. Brings expertise in staff management, contract support, KPI tracking, and process improvement to deliver consistent service, expand program reach, and support workplace health outcomes that align with client goals.
Overview
1
1
Certification
25
25
years of professional experience
Work History
SENIOR WELL-BEING MANAGER
WebMD Health Services
Dearborn, MI
01.2021 - Current
- Hire, train, and lead a team of 20 managers and program coordinators to successfully launch, facilitate, and expand a $3.3M client well-being program impacting 155K lives
- Partner cross-functionally to analyze, report, and implement systems, increasing program visibility and engagement
- Build and sustain high-trust client relationships, contributing to an unprecedented 5-year renewal and long-term contract stability
- Provide strategic planning and consultation to deliver products and services that surpass client goals and expectations
- Design and streamline processes to enhance team efficiency, organizational effectiveness, and service consistency
- Coach and empower staff, cultivating a high-performing team and supporting individual professional growth
PROGRAM COORDINATOR
WebMD Health Services (formerly StayWell)
Metro Detroit, MI
04.2002 - 01.2021
- Developed, promoted, and implemented wellness programming at multiple client locations including office, remote, manufacturing, and transportation populations
- Coordinated logistics and conducted cholesterol, glucose, and blood pressure screenings to promote health awareness
- Organized and facilitated workshops, meetings, and training sessions to enhance participant engagement and knowledge
- Implemented strategies to increase participation in programs among target populations
- Developed and maintained relationships with stakeholders to support effective program implementation and collaboration
- Provided individual health coaching to facilitate lifestyle and behavior changes
- Designed promotional and educational materials to raise awareness
Education
BACHELOR OF SCIENCE - COMMUNITY HEALTH EDUCATION
Western Michigan University
Kalamazoo, MISkills
- Strategic planning
- Data analysis and reporting
- Process Improvement
- Client success
- Budget management
- Contract management
- Regulatory compliance
- Key performance indicators
- Staff management
- Microsoft Office proficiency
- Effective communication
- Labor relations
Certification
Certified Wellness Practitioner (CWP), Certified Intrinsic Coach (IC)
Timeline
SENIOR WELL-BEING MANAGER
WebMD Health Services
01.2021 - Current
PROGRAM COORDINATOR
WebMD Health Services (formerly StayWell)
04.2002 - 01.2021
BACHELOR OF SCIENCE - COMMUNITY HEALTH EDUCATION
Western Michigan University