Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mallozzi

Dania Beach,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Total Appliance & Air Conditioning Repairs
Hallandale, Florida
08.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Dispatcher

Total App
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.

Education

Associate of Science - Medical Assisting

Keiser Career College - Pembroke Pines
Hollywood, FL
06-2005

Skills

  • Product Knowledge
  • Complaint resolution
  • Inbound and Outbound Calling
  • Call Management
  • Data Entry

Timeline

Customer Service Representative

Total Appliance & Air Conditioning Repairs
08.2023 - Current

Dispatcher

Total App

Associate of Science - Medical Assisting

Keiser Career College - Pembroke Pines
Jennifer Mallozzi