Jennifer Mandigo
Lovell
Summary
Dynamic Referral Specialist with proven expertise in insurance eligibility and benefit verification at Central Maine Health Care. Enhanced patient care coordination through effective communication and streamlined referral processes. Skilled in data entry and maintaining patient confidentiality, fostering strong relationships with healthcare providers and patients alike for optimal service delivery.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Central Maine Health Care
10.2021 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Licensed Nursing Assistant
Bright Star Care, Home Health Care
02.2018 - 09.2021
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered high-quality care to hospice patients in both home and facility setting.
Education
Licensed Nurses Assistant -
LNA Health Careers
Manchester, NHHigh School Diploma -
Pinkerton Academy
Derry, NHSkills
- Insurance eligibility and benefit verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Patient confidentiality
- Appointment scheduling
- Follow-up skills
- Scheduling software
- HIPAA regulations
Timeline
Referral Specialist
Central Maine Health Care
10.2021 - Current
Licensed Nursing Assistant
Bright Star Care, Home Health Care
02.2018 - 09.2021
Licensed Nurses Assistant -
LNA Health Careers
High School Diploma -
Pinkerton Academy
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